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Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG) at Duquesne University

Duquesne University · Pittsburgh, United States Of America · Onsite

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Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG)

Salary:               Commensurate with experience
Benefits:            Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.  Details at www.duq.edu/benefits
Location:                   Enrollment Management  Group
Position Status:       Full-time                                            
Hours:                       Varied
Position Number:    241282/10-1108             
FLSA Status:              Exempt

POSITIONSUMMARY:

The Assistant Director of Financial Aid works collaborativelywith the Associate Director of Financial Aid, AVP/Director of Financial Aid andScholarships, and other staff members to administer all aspects of thefinancial aid process, which includes but not limited to the development,administration and interpretation of financial aid policies and procedures inaccordance with established federal, state and institutional guidelines. Worksindependently and is expected to exercise discretion and independent judgmentin carrying out the responsibilities, including but not limited to, reviewingspecific student files and processing financial aid in accordance withinstitutional, state, and federal guidelines, providing excellent customerservice to students and families, assisting in the development and awarding offinancial aid strategies, and determining eligibility beyond routine policies andprocedures. Supports Enrollment Management goals to recruit and retainstudents.

DUTIESAND RESPONSIBILITIES:

Meets with families and students to provide excellent customerservice while counseling incoming and current students on financial aidpackages, balances and other financial aid needs. Provides guidance to studentswho are requesting re-evaluation of awards exercising Professional Judgment.

Case management of student files, including awarding, verification,document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applicationsand all other duties as required to support the financial aid lifecycle ofstudents in the assigned caseload for the entirety of their academic career.

Addresses department emails and voicemailsfrom students and families concerning title IV eligibility, memo’d funds,disbursement amounts and dates, unposted financial aid, missing documentation,scholarships and financial aid opportunities, verification, missing documents,etc. Monitor and review submitted documentation in a timely manner for studentfinancial aid and ensure and quality control of university resources.

Assists indetermining eligibility for financial assistance and calculating the type andamount of aid awarded by analyzing and evaluating financial information,including processing and reviewing verification; SAR codes; Professionaljudgement; and research federal, state, and institutional guidelines. Determinestudent eligibility for receipt of aid, make decisions and use professionaljudgement beyond routine policies and procedures.

Interprets federal, state, and universitypolicies and regulations to ensure compliance and consistency in the equitabledistribution of financial assistance. Responsible for needs assessment throughthe analysis and evaluation of individual financial circumstances and theirability to pay the student’s cost of attendance.

Assists in the development, documentation, and management forthe policies, procedures and operations involved with the awarding and deliveryof certain institutional financial aid programs, including but not limited to,SAGE Tuition Rewards, Tuition Exchange (TEP/CIC), athletic and specialprograms, etc. Maintain and process financial aid within federal, state, andinstitutional guidelines.

Develops procedural documentation offinancial aid operational procedures and reports for office use. May beconsulted for official policy and procedures federal requirements anddocumentation. Provide understanding and knowledge of NASFAA, Department ofEducation, and PHEAA regulations.

Represents financial aid at variousopen house events for current and incoming students.

Completesother duties as assigned.



REQUIREMENTS:

Minimum qualifications:


Bachelor’s degree from an accredited institution.

3-5 years ofwork-related experience.

Preferred qualifications:

Experience with Banner/Ellucian preferred.

Familiarity with Slate and Banner preferred

Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing: 

Highly developed interpersonal, analytic, problem-solving, organizationaland communication skills, including the ability to listen thoughtfully andrespectfully to a diverse population of constituents and stakeholders;

Strong communication skills, both oral and written providing theability to effectively communicate with multiple internal and externalconstituents;

Knowledge and understanding of federal, states andagency-accrediting rules and regulations as they pertain to higher educationadmission. Very strong knowledge of federal and state regulations concerningfinancial aid, as well as NCAA regulations;

Strong functional knowledge of FAMS system (Banner/Ellucianpreferred);

Ability to run Banner automated processes for Pell and DirectLoan; combined with knowledge of COD, NSLDS, and PHEAA websites.

A broad understanding of higher education processes andprocedures, including shared governance, strategic planning, resourceallocation and budget management;

Ensures compliance with Federal and State laws pertaining tofinancial aid, affirmative action and FERPA;

Membership and active engagement in appropriate national studentservice organizations, such as NASFA and PASFA;

Proficiency with PC, Microsoft Office tools, email and theInternet with the ability to learn a variety of new technology systems;familiarity with Slate and Banner preferred;

Sensitivity to the need of each individual to be treated withdignity and respect as it relates to the Mission of the Universityspecifically;

Proactive, strategic, analytical and deadline-oriented in acomplex organization;

Ability and willingness to work outside of regular business hoursand some evenings and weekends during peak enrollment periods;

Ability to prepare and maintain confidential data independently inaccordance with established policies and procedures and exercise consistentdiscretion;

Considerable knowledge of the laws, regulations and policiesgoverning the operations of the University;

Ability to create and maintain complex records and files;
Ability to exceed recruitment goals,facilitate staff development opportunities, exhibit teamwork, model analytical& critical thinking, engage in creative problem solving and demonstratehigh levels of time management and organizational skills.
Ability to work with diverse populations and sensitivity to theneeds of each individual to be treated with dignity and respect as related tothe Mission of the University specifically; and the ability to establish andmaintain effective working relationships with the University Community.

NCAA Compliance:  NCAA requirements and competency asappropriate based on position responsibilities, upholds NCAA rules andregulations.

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.  Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.  Duquesne University is Catholic inmission and ecumenical in spirit.  Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.

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