Homeoffice Director of Partnership Services at Freethink
Freethink · Washington, United States Of America · Remote
- Professional
The Director of Partner Services will lead Big Think Media’s Partner Services team to ensure seamless execution across all partnerships. This role will collaborate cross-functionally to oversee project output, refine processes for sponsored content, and optimize operations. As the primary liaison for key partners, the Director will manage day-to-day communications, uphold exceptional client service, and support in fostering long-term, profitable relationships.
What You’ll Do
Client Services
What You’ll Do
Client Services
- Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
- Manage client expectations throughout the project lifecycle
- Deliver best-in-class service to drive renewals and increase project profitability
- Partner with the social team to ensure each project meets client objectives and KPIs
- Report on key performance metrics and develop wrap reports to identify upsell and renewal opportunities
- Create and manage project timelines to ensure on-time delivery
- Liaise with creative teams to track deadlines for deliverables, feedback, and launches
- Lead cross-functional communication to ensure teams have the most up-to-date project information
- Oversee the Partner Services team to ensure smooth operations and empower team members to excel
- Provide day-to-day support on project needs
- Monitor performance and provide feedback to drive growth and continuous improvement
- Develop scalable processes for new partnership products and opportunities
- Collaborate with cross-functional leads to refine internal workflows, streamline operations, and ensure flawless execution
- 4–6 years of experience in a client services role
- Experience leading and developing a team
- Proven ability to manage multiple high-value projects simultaneously
- Excellent communication and interpersonal skills, with the ability to liaise effectively across partners, internal teams, and senior management
- Demonstrated success in building long-term client relationships
- Strong organizational and project management skills
- Solid understanding of digital media and video production workflows
- Work from home flexibility - we’ve been remote first since inception
- Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
- Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k)
Salary Range: $100,000-$140,000 OTE
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