Senior Client Service Analyst at Nasdaq

Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer
This is a permanent full-time role based in Atlanta, Georgia following a hybrid work model setup (at least 3 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive great benefits, including an employee stock purchase plan, equity grant, retirement plan, annual bonus, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do
Nasdaq eVestment, a leading fintech firm, seeks a Senior Analyst to support our global client base for Analytics and data-driven solutions. You'll assist clients via phone, email, and live chat with portfolio analysis, asset flows, and regression-based modeling. The role involves both basic support and complex analysis, serving investment consultants, asset managers, and asset owners.

New hires undergo a comprehensive 12-week onboarding program, learning the eVestment Analytics platform, client landscape, and essential tools like Salesforce and JIRA.

• Review and analyze institutional investment manager data submitted and distributed via the company’s website.

• Create and maintain user guides, leading ad-hoc client training sessions, and supporting new client implementations using various technologies.

• Build and nurture strong client relationships to meet service expectations and act as a technical liaison to resolve issues, ensuring that SLA’s (service level agreements) and KPI’s (key performance indicators) are met.

• Assist with ongoing client service initiatives and collaborate with internal teams to implement system enhancements.

• Serve as a resource for complex technical issues and advanced client inquiries, supporting junior analysts.

• Lead onboarding and development of new hires and junior analysts.

• Contribute ideas and solutions to improve internal processes and client experiences.

• Lead team and company-wide projects related to client service initiatives. These responsibilities emphasize a blend of client interaction, data management, training, and leadership within a collaborative team environment

• Promotes Nasdaq products to generate revenue from vendors and subscribers.

What We Expect

• Bachelor's degree in Finance, Economics, Business Administration, or Management; comparable experience may be substituted

• At least 4 years of proven experience in a similar role, preferably in a similar organization

• Previous experience in Salesforce, or similar CRM for case management is preferred

• Intermediate proficiency in Excel

• Experience in financial services is preferred

• Strong attention to detail and process-oriented

• Excellent written and verbal communication skills

Does It Sound Like You? 

• Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq is Great Place To Work certified!

• Education Required: Bachelor's degree required, comparable experience may be substituted

• Experience Required:  At least 3 years

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.