Walser Coon Rapids Hyundai Loyalty Manager at Walser Automotive Group, LLC

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

Estimated Compensation: $60,000-$100,000/year

How do our Loyalty Managers Drive Impact?

• Work with the service team to review incoming appointments for the day/week to analyze and compare service guests with our CRM database
• Calculate potential lease returns or buyouts with current OEM programs
• Maintain and update AutoAlert software presets
• Initiate sales process with prior sales and current service customers to generate car deals via outbound calls
• Schedule in-dealership appointments and track activity using Dealer Socket
• Estimate trade values and monthly payment options for prospective customers
• Foster relationships with customers by educating them on financial products and available financing options
• Maintain ongoing communication with management and dealership teams to focus campaigns based on store needs
• Responsible for daily, weekly, and monthly reporting (i.e. Exchange Team log)
• Audit deals to ensure proper tracking
• Uphold manufacturer certifications

We're Looking For:

• Bachelor’s degree strongly preferred, but not required
• Prior experience in automotive sales or business development strongly preferred
• Good phone etiquette and intermediate computer skills (Word, Excel, Outlook)
• Understanding of CRM software
• Strong mathematical skills
• Customer service mentality
• Excellent organizational skills and the ability to multitask
• Self-motivated with the ability to work independently
• Must have a valid driver’s license and acceptable driving record

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride and Asian Hmong Alliance The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.