Claims Training Supervisor at Berkshire Hathaway GUARD Insurance Companies

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Training Supervisor for Claims is responsible for designing, delivering, and evaluating training programs that support the development of claims professionals across Property & Casualty and Workers’ Compensation lines. This role ensures that training aligns with regulatory requirements, business goals, and employee development needs, creates a culture of continuous learning and organizational excellence.

Key Responsibilities

Training Strategy & Development

• Collaborate with Claims leadership to assess training needs and align programs with business objectives.
• Develop and maintain a training roadmap covering onboarding, compliance, technical skills, and professional development.
• Partner with other support departements to ensure training reflects audit findings, system updates, and regulatory changes.
• Develop learning pathways tailored to employee growth throughout the claim’s organization.

Program Design & Delivery

• Lead new claims hires training, including structured job shadowing and system training.
• Design and deliver engaging training using blended learning methods (e.g., instructor-led, e-learning, simulations, job shadowing).
• Oversee the development of training materials, manuals, and modules in collaboration with SMEs.

Performance & Evaluation

• Provide recommendations for improvements in skills and performance through training practices, not limited to only in person training activities.
• Conduct regular reviews of training outcomes and adjust programs based on feedback and performance data.
• Remain current on learning and development trends, practices, and technologies to enhance the learner experience and performance, incorporating relevant updates into the training content.

Team Leadership & Collaboration

• Supervise a team of claims trainers and coordinate with other L&D staff across departments.

Required Qualifications

• Bachelor’s degree in Education, Business, Insurance, or related field or related knowledge and experience.
• 5+ years of experience in claims handling or training within the insurance industry.
• Demonstrated experience in managing teams or programs.
• Proven experience in instructional design and adult learning principles
• Excellent communication, facilitation, and leadership skills.
• Proficiency in Microsoft Office and learning management systems.

Preferred Qualifications

• Strong knowledge of claims systems, regulatory requirements, and insurance operations.
• Certifications such as AIC, CPCU, or equivalent.
• Familiarity with Workers’ Compensation and P&C claims processes.

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.