Operations Support Officer (Gatwick, GB) at Civil Aviation Authority

Salary:  Up to £28,500

Contract Type: Permanent – Full Time

Location:  Gatwick – Hybrid

Visa Restrictions: This position does not offer visa sponsorship.

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The purpose of the role is to manage, on behalf of the Flight Operations (FO) managers within the FO Department, the technical administrative processes to ensure that support and Business Assurance processes are adequate for the FO department.

Core Accountabilities

• Support Flight Operations oversight and its disciplines through effective Q-Pulse governance and planning, utilising PBR principles where appropriate.
• Oversee the delivery of PBO processes by engaging with the Oversight Manager and the team to ensure compliance.
• Assure the compliance of all operating models against documented procedures.
• Deliver standardisation of processes through training, influencing, monitoring and measuring to ensure a consistent approach to delivery across the whole of FO.
• Draft/approve, where appropriate, permissions, approvals, variations or exemptions in line with the appropriate regulatory framework.
• Co-ordinate and assure the Pleasure Flying approval process to ensure regulatory compliance.
• Manage and oversee compliant record-keeping across all areas of FO in relation to the appropriate regulations.
• Engage with internal and external stakeholders at a variety of levels as directed by business needs.
• Act as a focal point for all regulatory capture events, ensuring co-ordination and engagement with appropriate stakeholders.

About You

Minimum essential requirements for the role:

• Confident/effective communicator, both written and verbal
• High levels of interpersonal skills
• Tenacious, problem-solving and conscientious attitude
• Keen eye for detail
• Ability to absorb and use technical information
• Ability to assist in establishing a team ethos within all departments
• Experience in the use of IT systems and applications in business processes

Desirable skills for the role:

• Previous experience within the aviation industry
• Experience within a regulated environment

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusivity

We are proud to be an equal opportunity employer and celebrate our diversity ensuring all are backgrounds included here at the CAA. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview.

Our Benefits

We offer a range of excellent benefits such as:

• Flexible & hybrid working arrangements available
• 28 days annual leave + public holidays (additional 5 days leave purchase scheme)
• Generous pension scheme (Up to 12% employer contribution)
• Wellbeing Room at Gatwick
• Mental Health and Suicide First Aiders
• Employee Assistance Programme, talking therapies and neurodiversity support via Occupational Health & access to Headspace for colleagues and 5 dependents
• Free onsite gym at Gatwick or discounted gym membership for London
• EV charging points
• Employee Development courses internally and via Skillsoft

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Friday 31st October 2025

Interview Date: w/c Monday 10th November 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.