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Internal Customer Services & Operations Coordinator at Vision RT

Vision RT · Basingstoke, United Kingdom · Hybrid

Microsoft Excel

SAP

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Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.
 
Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.
 
We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.
 
Company video
 
With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.
 
This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.
 
 


We are seeking a proactive and detail-oriented Internal Customer Services & Operations Coordinator to support our internal stakeholders—including Field Service Engineers and R&D teams—by managing spare parts requests, coordinating with production and export teams, and ensuring timely delivery of critical components. This role plays a vital part in supporting our mission to deliver life-saving cancer treatment technologies.
 
You will also provide essential administrative support to the Operations team, helping to streamline internal processes and improve service delivery across departments.


We are seeking a proactive and detail-oriented Internal Customer Services & Operations Coordinator to support our internal stakeholders—including Field Service Engineers and R&D teams—by managing spare parts requests, coordinating with production and export teams, and ensuring timely delivery of critical components. This role plays a vital part in supporting our mission to deliver life-saving cancer treatment technologies. You will also provide essential administrative support to the Operations team, helping to streamline internal processes and improve service delivery across departments.

Key Responsibilities
  • Act as the primary point of contact for internal service requests, ensuring prompt and professional support.
  • Process spare parts orders accurately and efficiently, liaising with suppliers and internal teams.
  • Manage the return process for spare parts and equipment.
  • Coordinate internal stock transfers to maintain warehouse inventory levels.
  • Perform general administrative tasks to support the Operations team.
  • Build and maintain strong working relationships with internal stakeholders across departments.
  • Identify and implement opportunities to improve internal service delivery and stakeholder satisfaction.


    • Essential Skills & Experience
  • Strong interpersonal and communication skills with a customer-focused approach.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Experience in internal stakeholder engagement
  • High attention to detail and accuracy in administrative tasks.
  • Strong problem-solving skills with the ability to analyze requests and deliver effective solutions.
  • Background in business administration or operations support.
  • Demonstrated ability to work collaboratively across teams.
  • Experience with ERP systems such as SAP, Sage, or similar.


    • Desirable Skills & Experience
  • Previous experience in spare parts coordination or administration.
  • Familiarity with Sage 200.
  • Experience using Monday.com or similar workflow management tools.


    • Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
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