Minimum 1 year work experience in a customer service environmentWorking knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulationsAbility to perform the functions patient encounters, registration, and appointment scheduling using a computerized systemKnowledge of medical terminologyWorking knowledge of Orthopedic Surgery terminology (highly preferred)Working knowledge of CPT and ICD-9 codes (preferred)Knowledge of patient related policies and proceduresKnowledge of Microsoft Word, Windows, Outlook, and other PC ApplicationsKnowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)Skill in performing basic arithmetic operationsSufficient typing skillsStrong communication skillsAbility to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the publicProficiency in speaking Spanish (highly preferred)
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