FAMILY CARE HOME LIAISON at SCO Family of Services

Specific Responsibilities

• The Family Care Home Liaison (HL) is responsible for ensuring that all program and environmental requirements related to the Family Care Home (FCH) are met and maintained. The employee acts as a direct link between the Family Care Provider (FCP) and the Sponsoring Agency, SCO Family of Services.
• The HL must conduct a monthly home visit and full walkthrough of the FCH, completing the Office for People with Developmental Disabilities (OPWDD) approved Form 239 Family Care Program Monthly Checklist at each visit and documenting the notifications and/or remedial actions taken to correct issues identified during the visit.
• The Home Liaison must review relevant Family Care records each month, as required, when completing the Form 239 Family Care Program Monthly Checklist.
• Support diverse personalities, ethnic groups, and cultural and religious preferences
• Intervene/mediate when there are unresolved issues between the FCP and the individual or the individual's family member
• Communicate with the Family Care Coordinator and administrative staff on any issues within the Family Care program that might compromise the individual's safety or operation of the home
• Communicate with the team, including the Care Manager, regarding recommendations to address the individual's needs, safeguards, and Life Plan
• Ensure the FCP receives updates for regulations, policies, and procedures, as well as any other changes made to the Family Care Manual
• Work with the individual, FCP, and the team, including the Care Manager, to develop the Staff Action Plan and safeguard summary, consistent with the Life Plan
• Ensure the FCP receives and understands the current Staff Action Plan
• Ensure the FCP can carry out the Staff Action Plan as identified and that the safeguard summary accurately addresses the supervision and support needs of individuals
• Ensure the FCP understands the importance of the 22-day rule and the impact it has on payment.
• Ensure the FCP is made aware of any changes in payments or benefits received on behalf of the individual
• Ensure the FCP understands how to complete the HCBS Waiver service documentation as required
• Must be flexible in their schedule to meet with individuals and Providers, must be able to attend outside meetings or trainings as necessary.
• Any other task deemed appropriate by the department
• Provider oversight of relocation of the people supported, in the event of an emergency crisis.
• Ensure each provider follows the SCO Family of Services, procedural guidelines outlined in the agreement form.
• Available and able to respond to a crisis within the caseload assigned via agency email and assigned cell phone.

Qualifications

• A high school diploma is required; an associate or bachelor’s degree in human services is preferred.
• Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
• A minimum of 3 years of administrative/managerial experience with emotionally disabled populations is preferred.
• Valid New York State driver’s license.

Certifications & Skills

• Must complete Medication Administration (AMAP) to maintain employment.
• CPR, First Aid & and AED certifications are required to be obtained and maintained.
• QDIP certification preferred.
• A valid NYS Driver’s License is required.
• Strong written, verbal, and organizational skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability and willingness to obtain Promote Competencies certification.

Relationship with Others

• The Home Liaison must possess good communication and interpersonal skills, as well as the ability to form relationships with individuals, families, Family Care Providers, staff, and any necessary outside service providers
• Be team players
• Have a strong sensitivity to cultural differences present among staff and clients within our organization.
• Possess a strong belief in people’s ability to grow and change; able to forge a mutually respectful partnership with persons served and their families.
• Ability to set limits and maintain the helping role of the practitioner and to intervene appropriately.

Working Conditions

• The Family Care Home Liaison is based out of Brooklyn.
• This is a hybrid position.
• Submit Mileage reimbursement monthly for travel needs.
• Employee eligibility is determined solely by SCO, considering business needs, job function, and performance. Employees must follow all agency policies and instructions and will be regularly evaluated by their supervisor. Management reserves the right to revoke hybrid assignments at any time.
• Staff will receive a cell phone and laptop for remote work and will not have a dedicated SCO workspace.
• Employees must attend in-person meetings or report to the office when required; a hub site will be designated for these occasions.
• Meetings are scheduled at management’s discretion, and remote employees must attend in person when requested. Employees in hybrid roles are expected to work hours consistent with their office schedule.
• All work hours must be recorded using the UKG mobile app on a smartphone or tablet. UKG must be used to clock in and out at the start and end of each workday.