Customer Support Forensics Coordinator at EyeQ Monitoring

Description

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

The Customer Support Forensics Coordinator plays a key role in the Customer Support department by helping clients retrieve and review critical video footage for investigations or incident verification. This position requires strong attention to detail, accuracy under time pressure, and clear communication. This person works across multiple video management systems (VMS) to locate, export, and compile footage while building precise event timelines for customers.

This position is required to be in-office in Atlanta, GA.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Key Responsibilities

• Retrieve and export video footage upon customer request.
• Build clear, chronological timelines that document incidents or requested events.
• Utilize multiple video management systems to locate and process footage.
• Communicate professionally with customers, internal teams, and law enforcement as needed.
• Maintain accurate documentation and ensure timely completion of all assigned cases.

Requirements

Education & Experience

• High school diploma or equivalent required.
• Prior experience in a technical, customer support, or surveillance role preferred.

Knowledge & Technical Skills

• Working knowledge of camera systems and basic computer operations.
• Ability to navigate multiple software platforms and manage digital files efficiently.

Core Qualities

• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Team-oriented, dependable, and passionate about delivering quality service.
• Comfortable in a fast-paced, evolving environment requiring flexibility and focus.

Additional Requirements

• Must be authorized to work in the U.S.