Consumer Banker I at undefined

At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver, relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY

This position is responsible for providing exceptional customer service to new and existing customers by identifying and recommending products and services to meet customer’s financial needs. Builds account relationships by actively searching for opportunities to cross-sell bank’s products and services and makes referrals to other areas of the bank.

QUALIFICATIONS

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to current and potential customers, processes customer transactions accurately and efficiently and responds to customer inquiries in an efficient, timely and courteous manner.
• Responsible for opening and servicing all retail and business deposit accounts, offering consumer loan solutions, and responding to customer inquiries.
• Understands and adheres to all operational, compliance and audit procedures. Complies with laws and compliance regulations to ensure customer and bank are protected.
• Knowledge of consumer loan process and compliance regulations. Has the ability to complete and underwrite personal loan applications. Able to identify past due loans and collect payment on delinquent loans. 
• Regularly opens new accounts which include checking, savings, business, and CD/IRAs. Actively looks for opportunities to cross sell products and services including making referrals to meet customer’s needs.
• Required, reliable attendance is required.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED) required.
• 3-5 years job related experience.

CERTIFICATES AND LICENSES

Mortgage Loan Originator (MLO) license may be required for this position.

*This position may require S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Effective January 1, 2014, persons in this position may be required to meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with The Bank of Elk River policy related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEVELS

Consumer Banker II         

At this level, the Consumer Banker possesses the skills, knowledge, and ability to approve and process consumer loans and ready reserve for current and potential customers. A Consumer Banker II will generate an average of two consumer loans per month and have a loan portfolio of $500,000.00. A Consumer Banker II can perform all the essential functions written in the Consumer Banker job description.                                         

Consumer Banker III

A Consumer Banker III is proficient in all areas of the Consumer Banker job description and all areas of a Consumer Banker level II. At this level, the Consumer Banker will have a minimum of two years of consumer lending experience. A Consumer Banker III will generate an average of five consumer loans per month and have a loan portfolio of $1,000,000.00. This position is required to service mortgage loans and be registered through Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies, and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position. 

The Bank of Elk River seeks individuals who share our core values of customer service, loyalty, and integrity. We are a community bank where our customers know they can count on our staff for experience, knowledge, and superior service to meet all their banking needs. The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Full-time Benefits

• High-Deductible Health Plan on the 1^st of the month following hire date
• Health Savings Account on the 1^st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1^st of the month following hire date
• Vision Insurance on the 1^st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Long-term care insurance
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1^st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days