Job Summary: The Cisco Collaboration Engineer will be responsible for designing, implementing, and supporting Cisco Unified Communications (UC) and Collaboration solutions across enterprise environments. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, Expressway, and related voice/video technologies, ensuring seamless voice, video, and messaging communication for the organization.
Key Responsibilities:
➕ Architect end-to-end Collab solutions using Cisco Collab products CUCM, Unity, IM&P, CMS, Expressway, UCCX and VC end points.
➕ Configure and troubleshoot voice gateways (CUBE, MGCP, SIP, H.323) and SIP trunks with carriers.
➕ Manage call routing, dial plans, SRST, and QoS configurations.
➕ Perform system upgrades, patches, and backup/restore operations.
➕ Integrate UC systems with Microsoft Teams, Webex, and third-party applications.
➕ Monitor system performance and resolve incidents within SLA timelines.
➕ Participate in migration projects, such as on-prem to hybrid/cloud UC deployments.
➕ Maintain documentation of configurations, change records, and design diagrams.
➕ Collaborate with security and network teams to ensure system stability and compliance.
➕ Drive adherence to ITIL processes (incident/change/problem) and ensure documentation & SOPs are up to date.
➕ Project implementation as per timeline and CSAT.
➕ Hand on experience - Cisco CUCM, Unity Connection, IM&P, Expressway, CMS, and CUBE.
➕ Troubleshoot common issues - SIP, RTP, SRST, dial plans, call routing, and codec negotiation.
➕ Analyse Logs - VoIP troubleshooting using RTMT, Wireshark, and debugs.
➕ Understanding of network fundamentals (QoS, VLANs, IP routing, DNS, DHCP).
➕ Experience with Webex Control Hub, Jabber, and Microsoft Teams integration.
Must-Have Skills:
✔️Bachelors/Engineering in Computer Science/Electronics.
✔️Active CCIE (Collab) Mandatory
✔️ Collaborative, cooperative, and commitment mindset.
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