Donor Engagement Coordinator at American Public Media

Position Summary:

A Donor Engagement Coordinator supports the tactical implementation of the comprehensive donor engagement and events program while simultaneously providing general administrative support for the Philanthropic Development department.

Working with leaders in Philanthropic Development across the organization, directly with donors, and external vendors, this role utilizes an exceptional ability to organize, prioritize, and move projects forward in a fast-paced environment. The Donor Engagement Coordinator serves at the cross section of events, communication, solicitation, and stewardship, primarily working to enhance the donor experience and inspire visionary support. It offers a unique opportunity to combine creativity with project and process management in a highly collaborative, donor-centric environment. While the Donor Engagement Coordinator is primarily responsible for planning and implementing key activities related to donor engagement, a desire and willingness to serve as a thought partner in developing strategy is strongly encouraged.

Expected Compensation Range: $51,000 - $62,200 annualized. Exact rate determined by experience and education related to the role, organizational compensation structure, and internal equity.

Work Location: Hybrid - St. Paul, MN

Application Process: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline: Until filled

Position Responsibilities:

EVENT COORDINATION

Manage the execution of events hosted in support of the fundraising strategy for MPR|APM; work closely with internal key stakeholders to establish a detailed working plan to implement donor engagement strategy, overseeing the planning process for the execution of the event from start to finish.

• In collaboration with the Philanthropic Development team, develop a communications plan for each event, including event invitations, reminders, pre-event, and post-event emails
• Manage event logistics in CRM (Salesforce), including creating and managing event page, building and maintaining RSVP reports, updating donor information, etc
• Solicit and manage external vendors (caterers, musicians, venues) to include facilitating contracts, tracking payment, communicating logistics, etc
• Build thorough event/show flows to be used by planning team, event talent, technical directors, and event hosts
• Serve as an onsite event manager, including occasional morning and evening events (1-3 times/month)
• Manage internal event communications calendar using multiple channels: Outlook, WAVE, Excel, and Slack

GENERAL ADMINISTRATIVE SUPPORT

Provide broad support for areas of Philanthropic Development (Major/Planned Giving, Capital Campaign, Institutional Giving, Development Communications) with meeting coordination, team budget maintenance/upkeep, CRM (Salesforce) data oversight, general process improvement/connectivity, and ongoing campaign projects. May include:

• Collaboratively build meeting agendas and capture/publish minutes
• Create and maintain Slack channels for meeting groups
• Work with the Manager of Development Initiatives to ensure accurate expense tracking, coding, and projecting
• Serve as back up for solicitation and acknowledgement processes
• At the direction of the Manager of Development Initiatives, support efforts to solicit and steward Board of Trustees

DONOR RELATIONS

Create a positive, gratitude-focused environment in all interactions with donors (phone, email, in person) by collaborating with Philanthropic Development teams to enact a variety of stewardship activities. May include:

• In tandem with the Manager of Development Initiatives, devise a process to scale highly customized stewardship touchpoints to a broader pool of donors
• Assist with occasional thank-you phone calls and handwritten notes to donors throughout the year
• Co-develop series of activities and engagement opportunities for staff donors to strengthen internal culture of philanthropy and gratitude

Required Education and Experience:

• Bachelor’s degree or equivalent experience
• 3+ years of relevant work experience, specific to events coordination and administrative support in a fast-paced environment
• Exceptional written, oral, and interpersonal communication skills and proofreading capabilities
• Experience in project and process management
• Significant experience using customer or constituent databases (Salesforce highly preferred), Word, Excel, PowerPoint and MS Outlook

Required Skills, Knowledge, and Abilities:

• Exceptional level of accuracy and attention to details
• Strong customer service skills and the ability to build effective professional relationships
• Knowledge of effective nonprofit fundraising practices
• Demonstrated success in completing projects on time, on budget, and within scope
• Demonstrated success in collaborating across functional teams
• Demonstrated problem-solving skills
• Ability to be flexible and adaptable to change
• Excellent organizational skills and ability to prioritize and work under pressure, often autonomously
• Significant experience using customer or constituent databases (Salesforce highly preferred), MS Office Suite: Word, Excel, Outlook, SharePoint; Zoom  

Preferred Skills and Experience:

• Passion for the mission and content of MPR|APM
• Education or experience directly related to nonprofit fundraising
• Commitment to cultural competency and desire to foster an internal culture of philanthropy

Reporting to this Position:     

None

Physical Demands and Working Conditions:

• Must be able to perform the essential duties of the position with or without reasonable accommodation
• Physical Demands: 
• Required to move about in an office environment and sit for extended periods of time
• Required to move about in the community, primarily in relation to events attendance
• Frequent use of hands for data entry/keystrokes and simple grasping
• Working Conditions: 
• Moderate noise level
• Occasional exposure to prevalent weather conditions

APMG offers a comprehensive benefits package including Medical plans with HSA and FSA options, Dental, Vision, Life and AD&D, Short-Term and Long-Term Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation (3 wks./per year, pro-rated, based on hours worked), Sick time (12 days, pro-rated, based on hours worked), Holiday Pay (10 holidays + 2 floating holidays each year), Volunteer Time (8 hours per year), Long-Term Care and Critical Illness insurance options, Employee Assistance Program, 403(b) Retirement Plan, and more.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.