Service Desk Technician I at Ntiva

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. 

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. 

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! 

How you’ll make an Impact
As a Service Desk Technician I for the Client Provisioning department, you will be the frontline technician responsible for the initial response and first-touch/first-level resolution or routing of requests related to onboarding, offboarding, and workstation preparation submitted to the Client Provisioning department. 

Summary of Location and Hours

• This is an on-site position based in our McLean, VA HQ Office
• Monday-Friday, 8am-5pm EST (Alternate start/end times will be considered upon request)

What you will be doing

• Complete workstation setup and configuration for clients
• Troubleshoot issues with setups and escalate as appropriate
• Prepare client workstations and devices for shipping and coordinate with shipping/receiving team
• Perform hardware diagnostics, low level hardware repair, and parts replacements including (but not limited to) hard drive replacement, RAM replacement, and screen/bezel replacement.
• Complete assigned and prioritized user account administration requests including new user onboardings, terminations, email account creations, distribution list /security group management, permissions management, and MFA configuration
• Work with the Service Desk team to provide remote access to client workstations at HQ
• Update and edit client documentation as appropriate 

You’ll be successful in this role if you have

• Professional IT experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Word, Excel, and Outlook
• Exceptional attention to detail and ability to follow written instructions
• Reliable method of transportation
• Ability to provide a high level of customer service during client interactions
• Ability to lift up to 30 pounds (infrequently)

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Active Directory Administration
• Office 365 Administration
• Physical components of desktops and laptops
• Macs and Apple devices
• A+ and/or Net+ certification
• Formal education (Associates/Bachelors in a related field)

Benefits and Perks  

• Medical, Dental and Vision coverage for employee and family  

• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)  

• Group Term Life and Accidental Death and Dismemberment coverage (company provided)  

• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)  

• Health Savings Account (HSA) Options / PPO Options  

• Employee Assistance Program  

• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays  

• Education Reimbursement Program  

• Generous Employee Referral Program - cash bonus for successful referrals!  

• Dynamic Recognition and Rewards  

• Clear Promotion and Advancement Tracks  

• Work with Industry-Leading Talent  
   

The base pay range for this position is expected to be between $35,000.00 and $45,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

FLSA Status: Salaried, Non-Exempt 

Work Authorization Criteria 
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. 
 
Workspace Requirements and Remote Work Policy 
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.   
 
Our Commitment to a Diverse Workforce 
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. 
 
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/15/25.