Family Service Advisor Support at Memorial Estates Inc.

Description

This is a new position which will assist our Family Service Advisors (FSAs) with burials, standing at the burial service, greeting families, giving golf cart rides when needed to families, coordinating with the grounds crew on when to start the burial.

• Conducts twice daily blind checks, ensuring the graves are dug correctly, the burial is set up to Memorial standards for when the family arrives at the burial
• Assist families with payments on their accounts and letting our FSAs know if their is a follow up to be made.
• Ensures contracts are filled for the file drawers in all the offices
• Assists families about issues with their markers, entering the issue in the Whiteboard system ad following up with the FSA to contact the family
• Front desk assistance answering phones including, but not limited to Mondays and when coverage is needed
• Clean up arrangement rooms and ensure always tidied and neat
• Take pictures of completed markers and send the information to the FSA’s
• Cross-train and sit in on arrangements as needed
• Cross-train and sit in on preneed sales appointments as needed
• Other duties as assigned

What You'll Love About Us

· Great Company Culture

· Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)

· Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth

· Rest and Relaxation. Accrued sick / vacation leave and paid holidays

· Health Benefits. Medical with HSA and FSA options, dental, and vision

· Prepare for the Future. 401(k) with company match

Requirements

• Must have proficient computer skills 
• Must be able to communicate with our families, family service advisors, service directors and grounds crew
• Must be able to drive a golf cart
• We need someone to be proactive and see where help is needed with our family service team
• Must be available Saturdays, occasional Sundays and Holidays
• Must be positive and professional at all times when representing the company 
• Understand cemetery burial in-ground plot/ mausoleum/ niche/ Feature/ and cremorial specifications
• Understand Burial vault specifications
• Understand marker specifications
• Understand and utilize the cemetery interment calendar and Mortuary arrangement calendar
• Understand and utilize maps and Enterprise