Multi-Unit Retail Zone Manager-Mountain West Zone at Tandy Leather Factory, Inc.

Job Summary:

Tandy Leather is seeking an experienced multi-unit retail leader to oversee approximately 12–15 stores across the Mountain West Region. The ideal candidate has a proven track record of managing multiple locations, developing high-performing teams, and driving operational excellence. If you’re a hands-on leader who thrives in a creative, customer-focused environment, we want to hear from you. Craft or specialty retail experience is a plus!

Responsibilities

• Lead, coach, and inspire store teams to deliver exceptional results in sales, margin, and customer experience.
• Drive business results through strategic analysis, planning, and execution of store initiatives.
• Oversee P&L performance, labor management, and operational efficiencies across multiple locations.
• Partner with internal teams including Marketing, HR, Product, and Finance to deliver on company initiatives.
• Foster a customer-first culture that reflects Tandy’s commitment to quality and creativity.
• Ensure all stores maintain brand and visual standards to enhance the in-store experience.
• Build strong relationships with customers, store leaders, and team members to drive loyalty and success.

Qualifications

• Multi-unit retail management experience is required 
• 5–8 years of progressive retail leadership experience.
• 3–5 years of full P&L management experience with proven success in driving sales and profitability.
• Demonstrated ability to build, lead, and motivate high-performing teams across multiple locations.
• Strong analytical and business acumen with a data-driven approach to decision-making.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• Ability to travel up to 50% throughout the Mountain West Region.
• Experience in craft, hobby, or specialty retail environments is highly desirable.

Why Join Tandy Leather

• Be part of a trusted, heritage brand with more than 100 years of success.
• Lead and develop teams across multiple locations with the autonomy to make an impact.
• Collaborate with a passionate team that values innovation, craftsmanship, and customer experience.
• Join a company committed to growth, creativity, and inspiring makers around the world.

About Tandy Leather

Since 1919, Tandy Leather Factory, Inc. has been the leader in leathercraft supplies, offering high-quality leather, tools, dyes, and do-it-yourself kits to creators worldwide. Headquartered in Fort Worth, Texas, Tandy operates over 100 stores across North America and Europe, inspiring artisans to Make Their Mark™ every day.

Equal Employment Opportunity

Tandy Leather is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.