WIN04279 B&Q Doncaster Customer Service Home Delivery Technician at WINCANTON

Salary: £31,542.83

The Role

• To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied

• Ensure the customer promptly receives their deliveries in excellent condition every time.
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery

• Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times

• Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.

• Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers’ delivery

• Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act

• Assist in the loading of vehicles as and when required

• Ensure the customer is happy with their delivery before leaving the customer’s premises

• Check all returns and collections are made and are correct

The Person

• Excellent communication skills both face to face and on the phone
• Problem Solver – Working to resolve customer problems at the point of delivery
• Ability to build rapport with customers
• Takes pride in delivering exceptional customer service
• Be flexible in relation to shifts and duties with excellent timekeeping 
• Be smartly presented at all times and have excellent customer service skills and be detail focused
• Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
• Must be willing to upskill to a driver in the future.
• Must hold an existing Driving Licence.
• DBS check will be undertaken 

Due to the nature of the work, heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is able to carry out this nature of work. 

Company