Fleet Customer Operations Coordinator at Kiongroup

KION North America, a leading provider of material handling solutions, is seeking an experienced and highly motivated Fleet Customer Operations Coordinator to join our dynamic team! In this role, you will be the go-to partner for our valued dealer network, ensuring their needs are met every step of the way. Your service-driven mindset will directly contribute to our mission of providing best-in-class solutions and outstanding support. If you enjoy collaborating across teams and using your strong communication skills to make things happen, this is the role for you!

We offer:

Essential Duties and Responsibilities:

• Serve as primary point of contact for our dealer partners, answering questions and ensuring a smooth experience regarding fleet vehicles, availability, invoicing, and field service.
• Take ownership of the demo and fleet process – prioritize dealer requests, schedule shipments, manage invoicing and payments, and keep everyone informed.
• Keep fleet records accurate and current in our system, tracking details like location, condition, availability, and contract rates.
• Make sure our trucks are “ship ready” by coordinating maintenance and repairs so customers receive high-quality equipment every time.
• Communicate proactively with internal teams—order entry, engineering, supply chain, and shipping—to ensure timely updates and quick resolution of any issues throughout the order lifecycle.
• Support data entry in key systems (SAP, Salesforce), prepare reports, analyze data, and suggest opportunities for continuous improvement.
• Be a positive liaison for both internal and external stakeholders, building relationships that foster trust and drive satisfaction.

Tasks and Qualifications:

Qualifications:

• Previous experience in Customer Service or Technical Support role.

• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Excellent communication skills, both written and verbal, with the ability to work cross functionally. 

• Proficient with Microsoft Office (Excel, Word), and ideally familiar with SAP and CRM systems.

• Strong attention to detail and problem solving skills.

• Ability to collaborate with various departments and external stakeholders effectively.

Education and Experience:

• Bachelor’s Degree in Business Management or a related field, or equivalent experience in customer service administration, is preferred.

• 2+ years of experience in a similar role.

• Additional Linde or other vendor industrial technical training, trade school, or military technical training is a plus.

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