Patient Services Coordinator at None

Position: Patient Services Coordinator

Department: Home Health

Schedule:  Weekends 8:00am – 4:30pm

$30/hour with a shift differential

Job Summary

The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients.  This role supports the agency’s mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation.

Schedule: Saturday and Sunday, 8:00 AM–4:30 PM

Primary Responsibilities

Intake & Schedule Coordination

• Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients 
• Receive and process referrals from hospitals, physicians, and other community partners.
• Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling.
• Gather and document necessary patient information, insurance details, and medical history for admissions.
• Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
• Facilitate discharge planning and communicate with inpatient referral sources.
• Maintain accurate records in EHR and ensure regulatory compliance
• Support overall office operations related to intake and scheduling

Patient and Family Communication

• Serve as a liaison between the agency and patients, families, and referral sources.
• Answer incoming community inquiries about services with professionalism and empathy.
• Support the patient/family and healthcare team during the intake and transition process.

Common Expectations

• Deliver compassionate, respective service in all interactions.
• Respond promptly and professionally to inquiries or concerns.
• Contribute to overall patient and staff satisfaction.
• Attend staff meetings, in-services, and serve on assigned committees.  
• Support agency initiatives, fundraising events, and community outreach activities.  
• Adhere to established policies, procedures, and standards for quality, safety, and infection control.  
• Maintain confidentiality of patient and organizational information.  
• Promote a culture of safety by complying with regulations, reporting errors or hazards, and identifying opportunities for process improvement.  
• Engage in ongoing professional development through education, literature review, and workshops.  
• Deliver exceptional service to patients, families, and colleagues while fostering teamwork and fiscal responsibility. 
• Gather and document necessary patient information, insurance details, and medical history for admissions.
• Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.

Knowledge, Skills, and Abilities 

• Strong multi-tasking, time management, and organizational skills.
• Excellent communication skills, both verbal and written.  
• Proven ability to implement and sustain quality improvement initiatives.  
• Excellent interpersonal skills with the ability to foster collaboration across disciplines.  
• Proficient in Microsoft Office Suite and comfortable learning new software.
• Dependable, professional and able to work with minimal supervision.

Qualifications

• LPN or RN degree required.  Previous experience in home health or hospice intake and scheduling is preferred.
• Must pass a background check and have reliable transportation.        Automobile insurance is 
• required. 

Core Values

Integrity – We build trust through responsible actions and honest relationships.
Respect – We value every individual and treat all with dignity and compassion.
Teamwork – We collaborate across all levels to achieve excellence in care.
Appreciation – We recognize and celebrate the contributions of our team.