Loan Servicer at North Coast Credit Union

Description

At North Coast Credit Union we believe that every interaction is an opportunity to create an exceptional experience — for our members, our community, and each other.

We’re more than a financial institution; we’re a team of passionate individuals who take pride in making banking personal, supportive, and surprisingly human.

If you have an eye for detail, a heart for service, and a love for problem-solving, you’ll feel right at home here.

What You’ll Do

As a Loan Servicing Specialist, you’ll play a vital behind-the-scenes role in bringing our members’ financial goals to life. You’ll ensure loan files, escrow accounts, and collateral records are complete, accurate, and compliant — all while delivering the kind of thoughtful, high-touch service that sets our credit union apart.

You’ll collaborate with Lending, Accounting, and Operations teams to keep things running smoothly, support process improvements, and be a trusted point of contact for both internal partners and members.

Your Day Might Include

• Processing and maintaining consumer and real estate loan documentation with precision and care.
• Quoting and processing loan payoffs, reconveyances, and title/UCC releases.
• Coordinating escrow accounts - from property tax payments to insurance tracking - ensuring every detail is right.
• Performing audits and reconciliations to make sure loan portfolios balance perfectly.
• Responding to member inquiries with empathy, professionalism, and genuine care.
• Supporting your teammates, mentoring others, and collaborating on projects that make our processes even better.
• Occasionally assisting with asset recovery or collections, as departmental needs arise.

North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!

• We enjoy paid time off with a starting vacation accrual of 10 days per year,11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
• We receive 5 hours of paid volunteer time each quarter.
• We invest in our employees' futures by offering a 401(k)-retirement plan with up to a 10% employer contribution.
• We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options.
• We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary. All benefits are offered in accordance with our plan documents and policies.

Requirements

What You Bring

• A genuine desire to help others and make a difference.
• Two or more years of experience in loan servicing or lending operations (financial institution experience preferred).
• A solid understanding of loan documentation, escrow processes, and collateral management.
• Strong attention to detail and organizational skills - you love getting things right.
• Confidence using core banking systems, Microsoft Office, and other loan servicing tools.
• A calm, professional communication style - and bilingual (English/Spanish) skills are a plus!

Education:
High school diploma or equivalent required; college coursework in business or finance preferred.

Work Environment

• Professional office setting with the possibility of a hybrid schedule (subject to departmental needs and performance).
• Regular computer work with occasional lifting (up to 25 lbs.) and movement within the office.
• A collaborative culture that values teamwork, focus, and care in every detail.

Ready to Join Us?

If you’re ready to bring your attention to detail and heart for service to a place where you can truly make a difference, we’d love to meet you.