- Professional
- Office in Dundalk
Join Our Team as a Service Advisor!
Are you a customer-focused, detail-oriented professional with experience in CDK and mechanical systems? We’re looking for an energetic Service Advisor to be the first point of contact for our repair services team. In this fast-paced role, you’ll play a key part in delivering exceptional customer experiences, supporting service operations, and ensuring every client receives top-quality care.
If you're passionate about the automotive industry and ready to take the next step in your career, we’d love to hear from you! Bilingual is a plus!!
Compensation:
- Salary plus commission for all in at 70-100k a year.
- This is a full-time position.
What We Offer:
- Medical, dental, vision, disability, and life insurance coverage
- 401(k) with company contribution
- Paid time off and company-paid holidays
- Tuition reimbursement program
- Employee referral bonus program
- A supportive and inclusive work environment
- Reasonable accommodations provided for individuals with disabilities
Your Key Responsibilities:
- Deliver outstanding customer service in alignment with dealership standards
- Schedule service appointments and prepare accurate repair estimates
- Advise customers on manufacturer-recommended maintenance and repairs
- Accurately document repair and service orders in CDK
- Build and maintain strong relationships with customers to foster loyalty and repeat business
- Provide timely updates to customers on repair status, estimates, and pick-up times
- Assist with additional tasks and responsibilities as assigned
Take your skills to the next level in a role where your expertise and customer service make a real impact!
Work Authorization/Security Clearance
Norris Automotive Group does not provide H1-B sponsorship. No security clearance required for this position.
AAP/EEO Statement
Norris Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Norris Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
