Volunteer Strategy Specialist at Girl Scouts of Central Texas

                                                                                                                                                            Girl Scouts of Central Texas 

                                                                                                                                                                      Job Description 

Job Title: Volunteer Strategy Specialist                                                                   FLSA Status: Part-time, non-exempt

Department: Membership                                                                                         Reports To: Membership Volunteer Strategy Sr. Manager 

Location: Austin, Texas

Job Purpose: The Volunteer Strategy Specialist is responsible for managing the volunteer recognition program within Girl Scouts of Central Texas. This position also focuses on the design, implementation, and delivery of volunteer resources to meet the needs of volunteers at all levels of the organization. 

Essential Functions

Volunteer Recognition

• Oversees the volunteer recognition program and manages the council volunteer awards committee.
• Processes all service unit, council, national, and years of service awards and manages the documentation of these achievements within Volunteer Systems.
• Manages volunteer recognition ceremony at annual volunteer enrichment conference.
• Updates forms, processes, and administrative procedures of volunteer recognition.

Volunteer Resources

• Assists with updates for volunteer manuals, guides, newsletters, position descriptions, and webpages.
• Works with Volunteer Strategy Senior Manager to manage key volunteer conflict resources and maintain relevant documentation of resolved conflicts. 
• Moderates the GSCTX private Facebook groups for volunteers.

Relationship Building and Collaboration

• Builds and maintains strong relationships with key stakeholders, including staff, donors, members, adult volunteers, as well as corporate and community partners. 
• Fosters positive collaboration with other departments/teams to best support mission goals and objectives.
• Effectively and intentionally communicates ideas and information to internal and external customers in a variety of outlets and formats, including emails, texts, website, social media, reports, presentations, training opportunities, and meetings.

Required Qualifications

• Strong interpersonal skills, including a natural curiosity and openness about other perspectives and an ability to be diplomatic and professional when interacting with a wide variety of people and sensitive situations.
• Ability to work effectively cross-departmentally, cultivating a culture of collaboration, and demonstrating respect for cross-departmental processes, staffing, and expertise.
• Effectively interact, work, and collaborate with people of various cultural backgrounds and promote an environment of inclusivity.
• Ability to positively influence others and maintain effective relationships with key stakeholders.
• Ability to critically assess current processes and suggest improvements.
• Strong written and oral communication, public speaking, and presentation skills.
• High-level proficiency in Microsoft Excel, Word, and Outlook or similar productivity software. 
• Ability to make a commitment to the philosophy of Girl Scouting, both nationally and locally.
• Capable of maintaining strict confidentiality and professionalism when handling sensitive information.
• Yearly membership in GSUSA is required. 
• Maintains a valid TX driver’s license, an acceptable driving record, acceptable vehicle insurance, and reliable transportation to travel within Girls Scouts of Central Texas service area.
• Satisfactory results from a criminal background check. 

Education

Preferred Qualifications

• Experience with CRM software tools (e.g., Salesforce), data warehouse tools (e.g., Looker), and task management software (e.g., Asana).
• Non-profit experience.
• Bilingual in English/Spanish.

Physical Requirements

• This is largely a sedentary role but involves walking or standing for brief periods of time and for special events.
• Occasional travel throughout GSCTX’s assigned geographical area, including Waco, San Angelo, Killeen, Bryan/College Station, and Brownwood. Infrequent travel opportunities outside the Girl Scouts of Central Texas region.
• Frequent use of computers and other office productivity machinery, such as copy machines and printers.
• Periodic filing will require the ability to reach, push, pull, bend, stoop or stand as necessary. Will occasionally lift office products and supplies weighing up to 30 pounds.
• Normal visual acuity and field of vision, hearing and speaking abilities, finger dexterity and repetitive hand motions for manual manipulation of a keyboard or mouse.
• Ability to read, write, and communicate verbally and in written form to express and exchange ideas and can understand, remember, and communicate routine information.
• Ability to compose material such as operating procedures, organization-wide communications, detailed reports, and slides to aid in presentations.
• Ability to maintain emotional control under stress.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the key responsibilities of this position.

Environmental Demands

• Continuous indoor activity and exposure to florescent light.
• Some outdoor activities and exposure to weather. 
• Ability to work in the office and travel 20% of time to other locations within the council jurisdiction time to meet with members, collaborate with diverse community groups, and represent the council in the community.
• Work some nights and weekends, as needed.
• Frequent work under stress and under pressure of deadlines.

Important Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job descriptions are subject to change at the discretion of the Girl Scouts of Central Texas.

Girl Scouts of Central Texas is an Equal Opportunity Employer.

This employer participates in the Electronic Employment Verifications Program. Please click the E-Verify link before for more information. 

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