- Professional
- Office in Huntsville
Primary Responsibilities/Requirements:
- Greet department visitors (public, patients, physicians, and hospital staff) and respond to requests and/or direct to appropriate personnel or department.
- Answer incoming calls and direct them to the appropriate person or department, and/or take precise
- Oversight and maintenance of patient claims and suits.
- OBERD results distribution.
- Maintains the business calendar and daily schedule for the
- Provide direct clerical support to the President including scheduling meetings and appointments, opening mail, draft/prepare correspondence and reports, and other clerical duties, with and without direction.
- Provide administrative support to Executive Suite in the absence of their assistants or other required duties.
- Works independently using discretion and diplomacy to accomplish objectives, priorities and deadlines defined by the President.
- Provide clerical support in scheduling meetings as assigned. Meeting preparation to include scheduling of meetings, confirmation of participants, preparation agendas and handouts, set up laptop / audio-visual equipment as needed, complete minutes from the meetings, reserve location, ordering/ delivering of food and process invoices from meeting or payments to participants, plus meeting room clean up.
- Address patient and family members’ problems and complaints with empathy, accuracy, and compassion in a timely manner. Follow complaints/compliments documentation process as outlined in Patient Feedback Monitoring program.
- Patient discharge letters
- Complete all aspects of travel and conference/meeting registration arrangements following the Huntsville Hospital Travel Policy for the President.
- Run/analyze reports, learn current systems of TOC, become a vital resource for long-term projects of important key indicators. Identify trends and other important data points, review and create spread sheet for the Executive Suite of TOC and HH-TOC.
- Support Human Resources Director, Chief Financial Officer with monthly reports and other assigned high-level reports. Credit card statement monthly reconciliation for the hospital. Business Licenses and Personal Property Taxes Document preparation.
Job competencies:
The qualified candidate must have the ability to perform the job successfully by demonstrating the following competencies:
- Oral communication – Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings.
- Planning/Organization – Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
- Problem Solving – Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Qualifications:
- HS/GED required
- Computer (Microsoft Word, Excel, PowerPoint, Zimbra, Kronos, Internet, Lawson)
- Proficiency with Microsoft Office applications
- Detail oriented with a high degree of accuracy with the ability to multi-task
- Ability to work with minimal supervision
- Excellent communication skills both oral and written
Preferred Qualifications:
- Minimum of 2-4 years experience in clerical role with equivalent responsibilities as described above in job summary
- Bachelors in health care administration
Physical Demands:
- Must be able to use arms, hands, and fingers skillfully
- Constant standing, walking, or sitting for long periods of time
- Must be agile and able to work efficiently in space-limited areas
- Consistently work at a productive pace
- Must readily adapt to frequent treatment schedule changes