IT Support Technician at American Consumer Credit Counseling (ACCC)

Are you the person everyone calls when their computer freezes or the Wi-Fi drops? Do you enjoy solving problems, learning new systems, and keeping technology running smoothly?

We’re looking for a tech-savvy, service-oriented IT Support Technician to join our growing team at American Consumer Credit Counseling (ACCC). In this role, you’ll be the first point of contact for all things IT — helping employees resolve issues quickly, managing help desk tickets, and assisting with larger IT projects.

No two days are the same here — one day you’re setting up new workstations, the next you’re troubleshooting security alerts or updating software patches. If you thrive in a collaborative, mission-driven environment where your work directly supports people making a difference, this is the job for you.

What You’ll Do

• Respond promptly to help desk inquiries and provide hands-on support for hardware, software, phone systems, and more

• Track, manage, and resolve IT service requests

• Monitor and escalate network or endpoint security alerts to the appropriate team members

• Install, configure, and maintain workstations, laptops, printers, and related hardware

• Assist with desktop applications, operating system updates, and general system maintenance

• Manage user accounts, application access, and network security permissions

• Keep the IT inventory (hardware and software) accurate and up to date

• Troubleshoot and perform repairs on IT equipment as needed

• Jump in on IT and security projects when time allows — we love team players who want to learn and grow

What You Bring

• Experience with IT help desk, network support, or Windows desktop administration

• Familiarity with Microsoft  365 Administration(Intune, EntraID, Exchange, Active Directory)

• Experience with tools like Pulseway and Windows Defender a plus

• Strong troubleshooting and communication skills — you can explain tech in plain English

• Excellent time management, organization, and attention to detail

• Ability to work independently and as part of a collaborative team

Why You’ll Love Working Here

At ACCC, you’ll join a team that’s passionate about helping people take control of their financial futures — and we rely on great technology to make that possible. You’ll have opportunities to grow your technical skills, contribute to meaningful projects, and be part of a supportive environment that values teamwork and innovation.

 Why ACCC? (Benefits That Start Fast)

• Flexible hybrid work model
• Benefits begin the 1st of the month following hire
• Health reimbursement account – 100% funded by ACCC
• Health, dental, vision, life, AD&D, STD/LTD insurance
• 401(k) with employer match
• Employee Assistance Program & Wellness discounts
• Growth opportunities in IT & Security

Ready to Make an Impact?

If you’re passionate about bridging IT and cybersecurity, leading a team, and ensuring our organization stays secure and connected, we want to hear from you.