Summer 2026 Intern - Customer Experience at Blue Cross Blue Shield of Michigan Mutual Insurance Company

SUMMARY:

Join our Customer Experience team as a summer intern and gain hands-on experience in the healthcare industry, while contributing to initiatives that make a real difference in people's lives. As a member of our team, you'll have the opportunity to work on exciting projects that focus on improving member sentiment and care experiences while playing a key role in shaping the future of our customer experience strategy. Our team is committed to providing a supportive and educational environment, where you'll have the chance to learn from experienced professionals, develop new skills, and build a strong foundation for a career in healthcare or customer experience.

JOB DESCRIPTION:

• Support the management of projects designed to enhance customer and patient experience, including tasks such as data collection, progress tracking, and stakeholder communication.

• Analyze member experience data including survey results from various research studies and other internal and external sources.

• Develop an understanding of the health care industry’s customer and patient experience ecosystem, including market trends, consumer expectations, and emerging issues.

• Prepares and delivers presentation(s) on assigned topic(s).
• Attends unit, departmental, and corporate meetings as assigned.
• Shows learning and both personal and professional growth and understanding of responsibilities.
• Gains an understanding of how company and business works.
• Shows punctuality, professionalism, and a positive attitude when completing assignments.
• Manages multiple deadlines.
• Completes miscellaneous assignments as assigned.
• Uses company software applications to complete assignments.
• Maintains confidentiality.
• Responds to internal and external customer inquiries.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

• Have status as a sophomore, junior or senior as of the end of the spring term (or be enrolled in an applicable graduate program.)
• Hold a cumulative grade point average of 3.0 or better as of the most recent grading period.
• Be able to work full-time during normal business hours for this summer.
• Be available to begin employment between mid-May and mid-June.

EDUCATION OR EQUIVALENT EXPERIENCE: Currently enrolled and active in any educational degree program that aligns with our various businesses. 

EXPERIENCE: With proper education credentials no experience necessary. Previous work experience preferred. 

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Excellent oral and written communication skills.
• Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred.
• Ability to proofread documents for spelling, grammar and punctuation.
• Ability to perform necessary mathematical computations.
• Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
• Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
• Ability to establish workflows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations occurring as a result of workloads and/or deadlines.
• Ability to maintain confidentiality.

WORKING CONDITIONS:

• Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. 

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $18 and $33.

We are an Equal Opportunity Employer. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.