Enrollment and Eligibility Coordinator at Peninsula Family Service

Description

Referral, Intake, and Orientation Process:

• Serve as an initial point of contact for families wanting to enroll in the program
• Meet with families to complete enrollment interviews
• Complete and score enrollment applications in coordination with other program staff according to recruitment and selection policies 
• Assist with reviewing, tracking, and re-prioritizing the enrollment waitlist and outreach to families on the waitlist. 
• Distribute recruitment materials and participate in recruitment activities. 
• Actively encourage parents to be involved in the program and act as staff liaison to Parent Committee and Policy Council.
• Maintain and update family files for sites, including recertification, food program rosters, parent referrals, immunizations, etc.; ensure all information and documents are current and meet state eligibility, requirements, rules, and regulations.
• Maintain NOHO and Child Plus databases for timely and accurate information, including 9600 & NOA
• Ensure all Community Care Licensing Forms (CCL) are completed during enrollment and before the child's start date at the center 
• Work closely with center staff to notify them of changes, coordinate form updates, and follow-up

Supporting Family Advocate & Engagement Coordinators:

• Partner with Family Advocate $Engagement Coordinators on enrollment, start dates, and transitions  
• Act as a member of the cross-component team for case conferencing and meetings as necessary
• Assist families in planning and implementing a smooth transition between program options or from program to program
• In partnership with families, secure information such as medical and social factors contributing to the family or individual situation. 

Administrative: 

• Assures confidentiality of records at all times.
• Collects all required documents for each assigned family and those necessary for enrollment and eligibility 
• Perform record-keeping and data input in an objective and timely fashion.
• Regularly review data progress reports to ensure input accuracy and that timelines are met as required.
• Completes all activities and monthly records (i.e., supporting forms and documents) to compile a monthly report as required
• Travel to offsite locations regularly
• Attend team meetings on and offsite regularly 

Requirements

MINIMUM QUALIFICATIONS

• 2-3 years experience in customer service, data entry, or administrative functions
• Experienced with MS Office, including excel, word and access or related databases
• Strong communication and interpersonal skills
• Prefer experience working with low-income families in an urban setting. 
• Work experience that demonstrates the ability to work well with community service agencies, complete child development assessments and conduct home visits.

OTHER REQUIREMENTS

• Maintain clear Criminal Background Check/Fingerprinting
• Submit evidence of a negative Tuberculin test (completed within the last year) and health report before hire
• Proficient in Microsoft Office programs and able to learn and use child development databases such as NoHo and Child Plus
• Submit evidence of completion of education requirements before hire
• Must have Covid immunizations