Shift Manager Restaurant at Rivers Casino & Resort Schenectady

Position Summary: Responsible for managing the activities of all F&B Team Members during a shift, ensuring all functional job duties are performed according to established company policies.

Job Title: Manager Marketplace

Department: Food & Beverage

Reports To: Assistant Director Food & Beverage

FLSA Designation: Exempt

License Type: Gaming

Target Pay: $62,500 - $72,500 

Essential Job Functions:

• Ensures all guests are served in a prompt, professional, and courteous manner
• Builds relationships with guests and leads his/her team members to deliver superior service to our guests
• Ensures proper staffing for forecasted volume and budgetary guidelines
• Possesses excellent conflict resolution skills
• Communicates any problems or concerns to the Director Food and Beverage or other departments as needed
• Cultivates and enforces company and department policies and procedures
• Notifies and trains team members on any changes in policy and procedure
• Maintains thorough communication between shifts
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication
• Properly and thoroughly completes all administrative responsibilities required in his/her role
• Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately
• Assists trainers in properly training new team members
• Assists team members in their duties as needed
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to
• Maintains sufficient materials and products in the work location
• Sets high standards by complying with all departmental rules, policies, and procedures
• Ensures that all team members are treated in a fair and consistent manner
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management
• Coach and train on policies and procedures
• Directly communicate with Director Food and Beverage on all menu changes
• Review and analyze food and beverage costs
• Understand and manage Profit and Loss statements
• Assist in recruiting, recommend for hire of new team members
• Develop, train and guide outlet chefs and supervisors
• Ensure overall outlet is ran efficiently, to include but not limited to sanitation & cost, labor
• Perform all other duties as assigned

Qualifications:

• Possesses complete knowledge of all procedures related to the job
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
• Three to five years’ experience in the hospitality field, with at least 1-year supervisory experience or equivalent training
• Must have successfully completed and maintain certification in ServSafe (Food Sanitation Management) and Responsible Alcohol Training within 90 days of employment
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required
• Must be able to use a computer and fluent in Microsoft Office applications
• Must be able to understand and communicate Safety Data Sheets to all team members
• Must possess a cooperative, helpful, and friendly nature
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends
• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements

Working Conditions:

• Regularly required to see, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Must occasionally lift and/or move up to 25 pounds
• Regularly required to stoop or kneel and stand for long periods of time
• Regularly required to move with a sense of urgency, including pivoting and shuffling