Dispatch Relief Specialist I at Tidewater

THE JOB

We are currently seeking a Dispatch Relief Specialist I to coordinate vessel and barge movements across inland waterways, ensuring safe, efficient, and customer-focused operations. This role will provide coverage for dispatch staff during vacations and sick leave. Additional responsibilities include regular communication with all vessels & customers to support around-the-clock operations, dispatching, crewing support, inventory, extensive data entry, order tracking, and general administrative tasks.

• Develops and communicates barge movements based on customer needs and schedules to facilitate optimal customer service and tow  assignments in a safe and cost-effective manner.

• Maintains regular communication with all vessels and customers on a regular schedule for around-the-clock operations.

• Uses independent discretion and judgment when executing requests for barge movement under general supervision.

• Responds to operational problems in a timely and efficient manner.

• Assists in arranging travel for vessel crews to and from boarding destinations

• Assists with implementing new software programs.

• Responds to emergencies and communicates according to established procedures. May take part in Incident Command System (ICS)  functions as assigned.

• Produces and completes customer billing information, reports, and other internal records and reviews for accuracy.

Flexibility in this role is essential - This position typically works Monday through Friday 7am - 4pm. However, this role is also expected to provide coverage to other dispatch positions that work a 4 day / 12 hour rotating schedule supporting both day shift (25%) and night shift (25%) in a 12-hour capacity. This department also works 24/7/365 fully onsite in Vancouver, WA including weekends and holidays.

THE PAY & BENEFITS

• Hiring Range: $33.93- $42.41/hour (depending on experience and qualifications).
• 5% Shift Differential
• 5% Bonus
• Healthcare benefits including medical, vision, dental, and prescriptions with low deductibles and copays. Company pays 91% of premiums for the employee and family.
• Flexible Spending Account
• 401(k) with 6% company match
• 3% Profit Sharing Plan after one year of service
• Sick and vacation accrued per paycheck
• Nine paid holidays plus one floating holiday
• Educational Assistance Program
• Company paid Long-Term Disability and Life & Accidental Death and Dismemberment Insurance

THE CATCH

• High school diploma or equivalent. Bachelor’s degree preferred.
• One to three years’ experience as a transportation dispatcher.  Experience with maritime transportation preferred.
• Strong communication skills to collaborate across teams and resolve issues effectively.
• Proficient in using radio and multi-line phone systems to coordinate with vessel crews.
• Capable of writing reports and managing documentation related to dispatch and billing.
• Skilled in Microsoft Office, especially database management.
• Must qualify for and maintain a Transportation Worker Identification Credential (TWIC).
• Flexible schedule required, including availability for nights, weekends, and holidays.

THE COMPANY – Connecting Customers to Local, Regional and Global Markets

Founded in 1932, Tidewater has evolved into a multi-commodity transportation and terminal company serving the diverse and evolving transportation needs of the Pacific Northwest, Canada and beyond. Headquartered in Vancouver, Washington, Tidewater operates the largest barge transportation and terminal network on the Columbia-Snake River system.

JOIN OUR TEAM!

• Submit your application at http://www.tidewater.com/careers.

The characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position.  Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

Tidewater is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran, qualified individual with a disability or protected class.