- Professional
- Office in New York City
Yorktel is currently seeking an AV & Event Technician who will be based at a customer location and is responsible for supporting executive-level meetings and end users in conference rooms using Webex, Teams, Zoom, and other A/V equipment and endpoints (Cisco). This role requires a strong customer service mindset, technical troubleshooting ability, and professionalism when supporting senior executives.
The position reports to the Customer Success Manager for the client in New York City and will work closely with Yorktel departments, the customer’s IT team, and external vendors to resolve issues and ensure seamless meeting and event experiences. The AV & Event Technician will also assist in training, maintaining AV inventory and documentation, and supporting events beyond normal business hours as needed.
Roles & Responsibilities:
- Coordinate with users and configure VTC systems to establish connections and ensure optimal audio, video, content sharing, and recording.
Troubleshoot and isolate meeting, event, and VC issues quickly.
Perform preventative maintenance and regular room checks.
Coordinate with vendors, service providers, and internal teams (network, VTC, desktop support) to resolve issues efficiently.
Work closely with AV/IT, Desktop Support, and Engineering teams to troubleshoot and resolve problems.
Meet with executives and staff to gather requirements and details for meetings and events.
Support and advise managers and staff on VTC presentations and visual media use.
Conduct user training sessions and develop documentation for end users.
Provide additional support for customer media events and webcasts.
Document, follow up, and accurately record incident history in the ticketing system.
Generate reports on workload, incidents, and projects as required.
Manage and track equipment inventory and maintain CMDB accuracy.
Create and maintain SOPs and run books related to job functions.
Perform other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Leadership and Supervisory Responsibilities:
- This position does not have supervisory responsibilities. However, the AV & Event Technician will collaborate with the AV Tech 1, AV Tech 2, and the customer’s IT team to ensure adequate coverage and support. This role may also provide mentoring and technical guidance to junior technicians when needed.
Skills & Abilities:
- Excellent customer service and communication (verbal and written) skills.
Strong problem-solving and troubleshooting abilities.
Ability to interact professionally and confidently with senior executives.
Strong organizational skills and attention to detail.
Positive “can do” attitude and adaptability in dynamic environments.
Proficiency in Microsoft Office Suite.
Working knowledge of A/V, event production, and video conferencing technologies, with an interest in continuous learning.
Must demonstrate sound judgment in escalating issues and collaborating across teams.
Education & Experience:
- 3–5 years of experience supporting, troubleshooting, and installing A/V and video conferencing technologies, including:
Poly, Cisco, and other SIP/H323 endpoints
Microsoft Teams and Microsoft Teams Room devices
Zoom Rooms and Zoom Administrative Portal
Conference room controls and A/V systems (Crestron, Extron, etc.)
High school diploma or technical certification required; Bachelor’s degree a plus.
Experience providing white glove support for meetings, training, and events.
Additional Requirements:
- If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test, as required by law or by current or future contracts, clients, or vendors.
Flexibility in work schedule to support events outside standard business hours, including occasional overtime.
Ability to handle confidential information.
Based on-site at the customer’s New York City location.
Join us and you will enjoy an excellent salary and benefits package, including 401(k) and Flex 125 plans.
We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information, family and medical leave, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or government, or who assist or participate in an investigation or otherwise oppose discrimination.
