Telecom Analyst at Educational Media Foundation - K-LOVE & Air1

Position Summary

Reporting to the Unified Communications / Telecom Manager, the Telecom Analyst plays a critical role in the design, implementation, and maintenance of the organization's voice communication systems. This position requires a basic level of expertise in telecommunications technologies.  The Telecom Analyst will ensure the reliable, secure, and high-performance operation of voice services, while supporting the ministry’s evolving business needs.

Team Member Role

• Proactively influence our culture by demonstrating a positive, energetic influence throughout the ministry. Consistently represent the ministry with integrity through actions, words, and behavior that supports and aligns with our Mission and Values.
• Positively influences our culture through friendly and encouraging customer interactions demonstrating a desire to help others grow in their knowledge depth and breadth.
• Demonstrate the qualities of a life-time learner in the disciplines relevant to effectively perform job duties by taking personal responsibility for professional development and training.
• Actively participate and contribute to ministry wide initiatives and projects like Pledge Drives, Daily Prayer (one time per day), All Team Meetings, All Team Celebrations - like our annual banquet, Food and Fun Day , and Summits, Service Projects and others as announced. These initiatives, and others, are key components of the ministry, our culture and more fun to do together!
• Support and contribute to ministry endeavors by following employment policies and practices and supporting a safe and healthy work environment. Specifically, follow K-LOVE’s Injury Prevention and Safety program, support and maintain safety standards, and participate in safety training.

Telecom Analyst Role Specific

Telecom Engineering, Design and Expertise

• Troubleshoot and resolve basic issues related to voice services impacting the ministry business and contact center performance.
• Participate in the evaluation and selection of new telecommunications technologies and service providers.
• Manage and maintain the telecom expense management system(s)
• Provide user training to ministry business and contact centers users as required.

Project Leadership and Execution

• Lead and execute telecommunications projects as needed.
• Manage project timelines and resources eff
• Ensure projects are delivered on time and to the required level of quality, meeting ministry business and contact center performance objectives.

Documentation

• Create and maintain comprehensive documentation for telecommunications systems, including physical and logical network diagrams, with a specific focus on contact center infrastructure.
• Publish technical documentation to explain the operation and function of voice solutions.
• Collaborate effectively with other teams within the organization, including IT, engineering, business units, and contact center operations.
• Communicate effectively with stakeholders at all levels, including executive leadership.

Professional Development

• Stay abreast of the latest advancements in telecommunications technologies, industry best practices, and emerging trends in unified communications.
• Participate in industry events, training sessions, and obtain relevant certifications.
• Complete other duties as assigned.

Key Relationships

Reports to:      Unified Communications / Telecom Manager

Direct reports:             n/a

Mission

Create compelling media that inspires and encourages our listeners to have a meaningful relationship with Jesus Christ.

We use music, individual gifts, and short educational features to build relationships with our listeners through our media channels. The currency from these relationships is trust, and through that trust we help people respond to a God who loves them, gave Himself for them, and wants to be the center of their lives. Our desire is to work together with our listeners to demonstrate Jesus Christ’s love through service in their local communities.

Values

We Trust in God: Our faith, trust, and hope is in Jesus Christ. God’s Word guides our decisions, refreshes us, and creates an unshakable faith. Our dependence on God is reflected in our commitment to prayer.

Create an Extraordinary Impact: We serve an extraordinary God who deserves our all. He allows us to create, produce, and share media with His life-changing message.

We are Passionate, Creative, and Have Fun: Innovative ideas and solutions, individual initiative and having a good time make our work and lives more interesting.

Learn, Improve, and Grow: We challenge and stretch ourselves, each other, and the ministry to realize the full potential God has given us.

In His Strength: It’s not about us.

Education

• Bachelor’s degree is desired but not required.

Experience and Expertise

• Basic telecom experience and contact center experience desired. Experience with Microsoft Outlook and tools such as Excel, Word, PowerPoint, Lucid Chart required.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Employment Requirements

• Must pass a pre-employment reference and background screen.
• Proof of legal authorization to work in the United States.

Employer Disclosure Statement

The above statements and job description are intended to describe the nature and level of work being performed within this job. They are not intended to be an exhaustive list of all responsibilities, duties, and tasks. Other similar or additional duties are to be performed as assigned. Nor is this job description intended, in any way, to be an employment contract. Your employment continues to be at-will. You or K-LOVE may terminate employment at any time for any reason.