Captain of Public Safety at Housing Authority of Kansas City MO

Description

Department: PUBLIC SAFETY

Reports To: Director of Public Safety

FLSA Status: Exempt

JOB SUMMARY

The Captain of Public Safety is responsible for a team of Public Safety Officers (armed and unarmed) who enforce all Authority rules and regulations and applicable laws and performs a variety of security and safety-related functions while involved in the safeguarding of Authority employees, residents, and property from theft, fraud damage and other crimes and illegal activities. 

ESSENTIAL FUNCTIONS

Essential Duties and Responsibilities

The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

1. Reviews and remains current on all relevant rules and regulations concerning Public Safety and maintains all departmental policies and procedures.
2. Supervises staff, providing ongoing assistance to support a positive and productive working environment. Approves and oversees the selection, employment, training, direction, supervision, utilization, evaluation, discipline, and termination of Authority Public Safety Officers and makes recommendations for other personnel-related activities. Sets standards, frameworks, performance indicators and protocols, identifying necessary responses to overcome performance issues and take appropriate action where required.
3. Conducts daily roll calls and monthly strategy meetings with subordinates to maintain consistency in all operations and recommend appropriate policies and procedures.
4. Coordinates, supervises, and reports daily activities of Public Safety Officers in the protection of the Authority employees, residents, visitors, and property. Establishes security patrols, tours, investigations, and priorities.
5. Oversees all security and safety dynamics within and upon Authority properties. Formulates safety and security plans and risk management plans. Regularly conducts safety and security inspections, evaluations, and plan reviews of properties and physical assets. Forwards security and safety recommendations/plans to the Director of Public Safety for implementation approval.
6. Conducts follow-up investigations of reports of suspected criminal activities, lease violations and safety standards occurring on Authority properties. Ensures appropriate action is taken and applicable reporting procedures are followed in a timely and accurate manner.
7. Oversees all Police and Fire reports for emergency and non-emergency calls involving Housing Authority property, employees and residents. Reports all problems or emergency situations to proper authorities (e.g., Authority staff, police, ambulance service, fire department) and works with the Director of Public Safety for review and final disposition.
8. Works closely with the legal department, Authority staff, and state courts during the eviction process, to include legally aiding assigned law enforcement officials during court ordered evictions; Works closely with property management on problem solving as well as maintaining and disseminating information relative to criminal activity, banned violators, safety plans, Crime Prevention Through Environmental Design (CPTED), risk management, and trespass issues.
9. Analyzes information regarding crime statistics, intelligence, and security concerns provided by sources such as local, state, federal law enforcement agencies, and or other reliable sources. Prepares a comprehensive monthly and annual report of those details, as well as assigned activity, findings, recommendations, actions, and dispositions of all assigned investigations. Submits reports to the Director of Public Safety in a timely and accurate manner.
10. Completes and maintains daily logs and prepares required reports in an accurate and timely manner.
11. Oversees that all assigned cases and investigations are forwarded to the Director of Public Safety for review and final disposition.
12. Maintains the Record Management System and advises the supervisor with problems or concerns relative to the systems functions.
13. Assigns all background investigations and ensures that the investigations are completed within four (4) days of assignment.
14. Responds to requests for Kansas City Police Department (KCPD) assistance to any safety or security incidents or concerns that occur on or within Authority properties; establish positive problem-solving partnerships with residents, Authority staff, law enforcement, and any stakeholders of interest.
15. In partnership with stakeholders, implements proven safety and security protocols at assigned facilities. Works with KCPD on crime free multifamily housing initiatives and training programs.
16. Responds to and investigates all complaints against Public Safety Officers, as well as any use of force actions taken by Public Safety Officers. Consults with supervisor on written findings and makes recommendations for disciplinary action as needed.
17. Schedules annual and remedial training for assigned staff and ensures annual licensing requirements stipulated by KCPD are maintained.
18. Oversees Public Safety Officers assigned to resident and staff training seminars, informationals, panels, and discussions pertinent to matters of a public safety concern.
19. Maintains statistical information relative to crime/incidents of concern.
20. Responsible for ordering uniforms, equipment and supplies for the department and enforces the uniform dress code policy.
21. Provides oversight relative to all public safety department assigned vehicle maintenance and repair. Responds to all vehicular accidents involving Public Safety Officers, as well as conducting the pertinent investigation for review and final disposition by the Director of Public Safety.
22. Responds to all scenes where monies and contraband is recovered and ensures the appropriate chain of custody is performed with local law enforcement.
23. Makes recommendations to the Director of Public Safety relative to resources needs, disciplinary issues, directive modifications, and any other items of public safety department concern.
24. Oversees Public Safety Officers assigned to monthly court hearings and civil court hearings. Attends hearings as required.
25. Assists Director of Public Safety In identifying high risk areas and initiates appropriate crime prevention measures to reduce risk exposure.
26. Develops and maintains professional relationships with all residents of the community and informs citizens of all crime prevention methods. Maintains records of all activities, assists in filing all complaints, and performs required investigations.
27. Ensures that all authorized for duty weapons are stored and maintained in a safe manner and is in a secure location at all times.
28. All Authorized for duty weapons are to be securely stored and protected from unauthorized access when not being carried.
29. Acts for the Director of Public Safety in his/her absence.
30. Maintains professional certification and technical knowledge by attending appropriate community meetings, educational workshops, reviewing professional publications, and establishing personal networks.
31. Maintains familiarity and knowledge of all Authority, HUD/governmental related polices, directives, and guidelines, associated with or relevant to Authority public safety and security.
32. Remains available for event call out during times beyond normal duty hours (to include weekends, holidays). Willing to work occasional flexible hours as directed by superior authorities.

SUPERVISORY RESPONSIBILITIES

The Captain of Public Safety receives instructions primarily from the Director of Public Safety. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee's work is spot-checked for appropriateness and effectiveness.

The employee gives general oral and written assignments to the Public Safety Officers. Normally, the employee identifies what needs to be done and indicates the priorities, deadlines, and resources available. The employee monitors the work of subordinates for achievement of objectives.

QUALIFICATIONS AND COMPETENCIES

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and externals stakeholders; talks and acts with the stakeholder in mind. Recognizes co-workers, residents, and guest as valued stakeholders. Understands and demonstrates professionalism, with an attitude indicative of service above self. Is willing to help others without hesitation or resistance. Displays a high degree of professional maturity and emotional intelligence.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively, and can follow lawful instructions from superiors in a manner that is free of behavior that displays hostility, negativity, or insubordination. Can interact with others professionally and impartially.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Seeks positive solutions to problems and is results driven. If in doubt as to duty related activities, will respectfully seek clarity from their superior director.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Is willing to assist others as necessary to meet and exceed organizational expectations. Can work positively, responsibly, and legally with minimal supervision. Respects one’s self and others.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Is committed to working collaboratively with others to accomplish positive outcomes. Is willing to promote and share in the success of others. Displays a pleasant demeanor and positive disposition.

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies

1. Must be a prior law enforcement officer in good standing with prior employers.
2. Before or after employment with Authority, must not be convicted of a felony crime or a domestic violence related charge.
3. Must be no less than 21 years of age.
4. Must be willing to submit to and pass a background investigation.
5. As a condition of employment, must pass, obtain, and maintain the annual firearms qualification required by the KCPD, pertinent to investigatory or security licensing; Qualifying and carrying a self-purchased firearm (Glock 9mm) is required for this position.
6. Must maintain an official valid State issued driver’s license. Must have the proficient ability to safely operate Authority vehicles in all weather conditions. Candidate must have the ability to safely respond in vehicles to incidents of concern occurring on Authority properties.
7. As a preference, must have familiarity of the President’s task force on 21 century policing report, as well as community policing, de-escalation, and Crisis Intervention (CIT) protocols.
8. Must be able to maintain the confidentiality of sensitive duty related information and communications. Must maintain positive social media interactions.
9. Considerable knowledge of applicable federal, state, and local laws, codes, and regulations; modern managerial principles and practices to achieve goals and motivate employees.
10. Knowledge of rules and regulations relating to Public Safety programs; procedures used to establish and maintain effective working relationships with government officials and Authority directors and managers; risk management assessments and development of risk reduction programs.
11. Ability to effectively plan, develop, and implement policies, procedures, and staffing for the assigned programs; manage the activities of the subordinate Public Safety staff to achieve program goals and motivate employees; plan, organize, assign, direct, train and evaluate all public safety staff; evaluate performance of direct reports and ensure timely performances evaluation of department staff.
12. Intermediate writing skills necessary for report writing, business letters, expositions and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
13. Ability to operate appropriate Authority computer and other office equipment, use applicable software such as Microsoft Outlook, Excel, and Word.
14. Ability to deal effectively with sensitive and confidential information.
15. Ability to establish and maintain effective, professional, and tactful working relationships with co-workers and persons outside the Authority.
16. Must be able to maintain punctuality and attendance as scheduled.

EDUCATION AND EXPERIENCE

Associate degree in criminal justice, risk management or related field or successful completion of a police academy program; three (3) of experience in public safety, law enforcement or a criminal justice program; a minimum of three (3) years risk management experience; and a minimum of two (2) years of supervisory experience.

The following Certifications must be obtained within ninety (90) days of employment or other allowable period of hire as authorized by the Executive Director or his/her designee: 

• Class A Armed Private Officer License through the Kansas City Police Department (KCPD) or other equivalent license required.
• Possession of current CPR and First Aid certificates

CONTACTS

The employee's personal contacts are mostly with residents, coworkers, applicants, business firms, contractors, consultants, fire department, and local law enforcement personnel. The purposes of these contacts are to give or exchange information, resolve problems, provide services, motivate, influence, interview, justify, defend, negotiate, and make decisions.

Regularly, contact requires handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile urgent situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, range of motion, coordination, vision, hearing, speech, and dexterity levels appropriate to the essential functions that may be performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in both an office and non-office environment, that may include exposure to variances of climate conditions, as well as other natural, un-natural, or unpredictable events or conditions. Employee awareness and preparedness are essential in meeting the demands and conditions that may exist relative to the essential job functions. The noise level in the work environment may also vary based on varying factors and conditions.

Requirements

 OTHER REQUIREMENTS

1. Must possess a valid driver’s license.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass employment drug screening & criminal background check. 

The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director. Employment with the Housing Authority of Kansas City, Missouri is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.