CMA Concierge and Front Desk Services Operations Manager at Associa

• Supervise front desk operations across multiple properties, ensuring consistent adherence to policies and standards.
• A professional and polished appearance is a must.
• Oversee the recruitment, onboarding, training, scheduling, and performance evaluation of front desk staff.
• Works harmoniously with the CMA Training Department and the CMA Human Resource Department.
• Ensure all front desk team members provide prompt, courteous, and professional service to all residents, homeowners, and guests
• Conduct regular site visits to monitor front desk performance, appearance, and adherence to responsibilities.
• Establish and implement standard operating procedures (SOPs) with HR approval to maintain consistency and excellence in service delivery.
• Monitor daily operations including package handling, homeowner communications, and incident reporting.
• Provide coaching and support to staff to enhance service effectiveness and resolve performance concerns.
• Track and report on key operational metrics, including homeowner inquiries, daily inspections, and package logs.
• Act as a liaison between front desk teams and Property Managers, escalating safety, maintenance, and operational issues as necessary.
• Respond to and resolve escalated homeowner or guest concerns that exceed the authority of the Concierge and Front Desk Services team members.
• Ensure Concierge and Front Desk staff consistently conduct and report daily walking inspections.
• Ensure reporting of light outages or electrical issues.
• Ensure hallways and common areas are free from debris or obstructions.
• Ensure the inspection of walls, carpets, and flooring for damage or stains.
• Ensure the inspection Fitness Center to confirm equipment is clean, functional, and properly arranged.
• Ensure trash and recycling bins are properly managed and not overflowing.

Schedule: TBD-Availability may include weekdays, and/or weekends.