Revenue Cycle Analyst – Full-Time at Monadnock Community Hospital

Apply today to join our team and be part of something bigger

At MCH, you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality healthcare we provide to our community.

Nestled in the heart of the scenic Monadnock Region, our community hospital blends high-quality healthcare with the richness of a thriving arts scene and an abundant outdoor recreation environment. We’re more than just a workplace: we’re a close-knit team rooted in community, collaboration, and compassion. Here, your work directly supports not only the health of our patients but also the vitality of the region we proudly serve.

We are seeking a Revenue Cycle Analyst to join our Revenue Cycle team, where your skills will make a meaningful impact on both hospital operations and the patient experience. In this role, you’ll partner closely with colleagues across departments, using your analytical expertise to improve systems, streamline processes, and ensure compliance with evolving healthcare regulations, such as the No Surprises Act. By supporting key medical record systems like Paragon, eClinicalWorks (ECW), and clearinghouse software, you’ll help drive accurate revenue collection and optimize patient billing practices, ensuring our hospital can continue delivering the care and services that strengthen our community.

As a Revenue Cycle Analyst, you’ll collaborate closely with a variety of internal teams, including Finance, Clinical, IT, Patient Financial Services, Medical Records, and Administration, engaging daily to address system issues, fulfill report requests, and drive process improvements. You’ll also build strong external partnerships with software vendors such as Paragon and eClinicalWorks, clearinghouse providers, insurance companies, regulatory agencies, and external auditors, maintaining regular contact to support system performance, resolve claims, and ensure compliance with healthcare regulations. This position offers the chance to be at the center of critical cross-functional communication, making a real impact on both operational efficiency and patient experience.

Responsibilities:

Revenue Cycle Analysis

• Analyze financial data to identify trends, prepare reports, and recommend improvements that optimize revenue cycle performance.
• Monitor key performance indicators, including A/R days, collection rates, denial rates, and first-pass claim acceptance rates.
• Prepare detailed monthly and quarterly dashboards for leadership to guide strategic decisions.

System Maintenance & Optimization

• Maintain and support Paragon, eClinicalWorks (ECW), and clearinghouse software to ensure efficient system performance.
• Troubleshoot system issues and coordinate with IT and vendors for timely resolution.
• Implement system updates, configurations, and workflow optimizations.

Accounts Receivable & Self-Pay Management

• Monitor aging reports and prioritize collections to reduce outstanding balances.
• Develop and implement strategies for self-pay revenue optimization, including flexible payment plans and financial assistance programs.
• Analyze point-of-service collection opportunities and support staff training on best practices.

Process Improvement & Compliance

• Review workflow processes, identify bottlenecks, and implement recommendations to improve efficiency and accuracy.
• Ensure compliance with healthcare regulations, including the No Surprises Act including good faith estimates for self-pay patients, and support internal and external audits related to Revenue Cycle.
• Collaborate with clinical and administrative teams to optimize charge capture, billing accuracy, and denial prevention.
• Monitors changes in healthcare regulations and assesses impact on revenue cycle operations.

Denial Management & Reporting

• Analyze denial patterns and root causes to prevent future claim rejections and support appeals processes and tracks resolution outcomes
• Works with coding and clinical administrative staff to address documentation and coding issues.
• Prepare and present reports on revenue cycle performance and improvement initiatives to leadership.
• Communicates findings and recommendations to department managers and stakeholders.
• Maintain documentation of all analyses, processes, and improvement activities.

Values:

• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.

And More:

• Other duties as assigned.

Requirements:

• Proficiency in Microsoft Excel (advanced functions including pivot tables, VLOOKUPs, data analysis).
• Experience with SQL or database querying preferred.
• Strong understanding of healthcare revenue cycle processes from registration through collections.
• Knowledge of insurance verification, authorization processes, and claim adjudication.
• Understanding of Medicare, Medicaid, and commercial insurance reimbursement methodologies.

Working Hours:

• The work environment is predominantly an office environment with standard business hours (Monday-Friday, 8:00 AM - 5:00 PM).
• Occasional extended hours may be required during month-end closing or system implementations.

Salary:

Competitive salary based on experience.

About Our Benefits:

Amazing people deserve amazing benefits.

We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff.

You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you’ll find great opportunities for career advancement as well as personal and professional growth.

Full-time employees enjoy:

• Health insurance
• Dental insurance
• Vision coverage
• Flexible spending accounts
• Life insurance
• Short and long-term disability insurance
• Accident and Critical Illness insurance
• Identity theft insurance
• Retirement savings plan
• Lifestyle spending account
• Free membership to local gym
• Generous paid time off plans
• Opportunities for professional development and training
• Positive work environment with a supportive team and opportunities for growth
• Scholarship Opportunities
• Tuition reimbursement
• Caring for Coworkers
• Nursing Loan Assistance
• Childcare Subsidy

Apply Now! or click the Apply button above

About Monadnock Community Hospital:

Reach new heights at Monadnock Community Hospital.

MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire.

For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire’s most successful and beloved small hospitals.

Join a culture of Compassion, Collaboration, Honesty, and Respect!

Our employees are the heart and soul of Monadnock Community Hospital.

In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling.

About the Monadnock Region:

A great place to live, work, and play.

One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life.

The state of New Hampshire consistently ranks in the Top Ten of all American states for its overall quality of life. Towns are small and friendly here, crime is low, schools are good, and the air and water are clean.

Balance meaningful work with a great life.

Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let’s start with our mountain for which we are named.

Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing – you name it!

And if you’re into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues.

• New England community spirit
• Family-friendly
• Arts and culture
• All-season outdoor recreation
• Just 1.5 hours to Boston

Are you ready for a great job in a great place?

Are you ready for a career the supports your aspirations?

Are you ready to work in the best place you've ever lived?

Apply Now! or click the Apply button above

Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.