Desk Clerk - Office of Residence Life at Bowling Green State University, OH

About the Department

The Desk Clerk performs a variety of clerical tasks, general operational services for residents and visitors, a variety of safety tasks.

Career Readiness Competencies: 

• Communication
• Critical Thinking
• Professionalism
• Teamwork

• Applications are reviewed on a rolling basis. Applicants will be invited to participate in the next round of Desk Clerk interviews, which are offered on a monthly basis throughout the academic year. To be eligible, you must complete the following external application: https://forms.office.com/r/pnspgspPt5

Position Duties

• Answers telephone, screens calls, and takes detailed messages.
• Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall, and responds to general requests for information and assistance.
• Refers residents' and visitors' concerns/issues to the residence hall supervisor.
• Makes announcements using the residence hall public address system as requested/needed.
• Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office.
• Be aware of and monitor the residence hall's emergency systems & procedures.
• Receive, sort, distribute, and forward incoming and outgoing mail.
• Receive, log, sort, distribute, and forward any packages.
• Issues and records the use and return of lock-out keys and PEDs. Issues and records the use and return of hall equipment.
• Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including but not limited to washing machines, clothes dryers, vending machines, and photocopier(s)).
• Assist residents in reporting maintenance problems and requesting repairs.
• Report student concerns and issues to the Hall Director, Resident Advisor, or Student Desk Manager.
• Desk Clerks must maintain an overall cumulative GPA of 2.5 on a 4.0 scale.
• Completes a Desk Log for each shift worked, if applicable.
• Performs general clerical and safety tasks.
• Performs general operational services.
• Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager.
• Maintains a clean working environment that is open to the public.
• Performs other related duties as assigned by Hall Director or Student Desk Manager.

Minimum Qualifications

• Desk clerks working between the hours of 12 a.m. and 7 a.m. must be at least 18 years old.
• Desk Clerks will be required to work an average of 13-16 hours per week at their assigned residence hall.
• Desk Clerks must be available for a combination of nighttime and daytime shifts as well as weekend and weekday shifts.