Desk Clerk - Office of Residence Life presso Bowling Green State University, OH
Bowling Green State University, OH · Bowling Green, Stati Uniti d'America · Onsite
- Ufficio in Bowling Green
About the Department
The Desk Clerk performs a variety of clerical tasks, general operational services for residents and visitors, a variety of safety tasks.
Career Readiness Competencies:
- Communication
- Critical Thinking
- Professionalism
- Teamwork
- Applications are reviewed on a rolling basis. Applicants will be invited to participate in the next round of Desk Clerk interviews, which are offered on a monthly basis throughout the academic year. To be eligible, you must complete the following external application: https://forms.office.com/r/pnspgspPt5
Position Duties
- Answers telephone, screens calls, and takes detailed messages.
- Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall, and responds to general requests for information and assistance.
- Refers residents' and visitors' concerns/issues to the residence hall supervisor.
- Makes announcements using the residence hall public address system as requested/needed.
- Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office.
- Be aware of and monitor the residence hall's emergency systems & procedures.
- Receive, sort, distribute, and forward incoming and outgoing mail.
- Receive, log, sort, distribute, and forward any packages.
- Issues and records the use and return of lock-out keys and PEDs. Issues and records the use and return of hall equipment.
- Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including but not limited to washing machines, clothes dryers, vending machines, and photocopier(s)).
- Assist residents in reporting maintenance problems and requesting repairs.
- Report student concerns and issues to the Hall Director, Resident Advisor, or Student Desk Manager.
- Desk Clerks must maintain an overall cumulative GPA of 2.5 on a 4.0 scale.
- Completes a Desk Log for each shift worked, if applicable.
- Performs general clerical and safety tasks.
- Performs general operational services.
- Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager.
- Maintains a clean working environment that is open to the public.
- Performs other related duties as assigned by Hall Director or Student Desk Manager.
Minimum Qualifications
- Desk clerks working between the hours of 12 a.m. and 7 a.m. must be at least 18 years old.
- Desk Clerks will be required to work an average of 13-16 hours per week at their assigned residence hall.
- Desk Clerks must be available for a combination of nighttime and daytime shifts as well as weekend and weekday shifts.