Operation Manager | Wolfe's Hotel |Moab, UT at Modus by PM Hotel Group

The Operations Manager is a hands-on leader responsible for the daily management of the hotel’s Front Office, Housekeeping, and F&B Service. This role ensures smooth coordination across departments, high service standards, and operational efficiency while maintaining control of labor, inventory, and expenses. The Operations Manager works closely with Maintenance Manager, additional Operations Managers, Housekeeping Supervisor, and reports directly to the General Manager.

This job description outlines key responsibilities and qualifications but is not intended to be an exhaustive list of all duties and responsibilities associated with the role. Responsibilities may be adjusted as business needs evolve.

Wolfe's Hotel

The name Wolfe’s Moab takes inspiration from the nearby historic landmark, Wolfe’s Ranch. Wolfe’s stands as a modern testament to the pioneering spirit that has characterized this region for centuries. Inspired by the historical Wolfe Ranch, our hotel embodies the rugged determination and serene beauty. We are a community gathering place for active travelers who want to fully embrace all that Moab has to offer.

Front Office Operations:

• Oversee and actively participate in all Front Office operations including guest check-in/out, reservations, and guest service.
• Create and manage the Front Office schedule to ensure proper coverage and labor control.
• Interview, hire, train, and evaluate Front Office team members.
• Ensure exceptional guest service; handle VIPs, service recovery, and escalated complaints.
• Monitor and manage Front Office labor costs in alignment with budgetary goals.

Housekeeping Oversight:

• Supervise the daily housekeeping function in coordination with the Housekeeping Supervisor.
• Review and approve housekeeping staff schedules; ensure adherence to labor cost targets and productivity standards 18 rooms per housekeeper.
• Participate in hiring decisions and performance reviews for housekeeping team members.
• Maintain high standards of cleanliness, room inspections, and readiness.

Maintenance & Engineering Coordination:

• Work closely with the Maintenance Manager to ensure prompt attention to out-of-order rooms and guest-impacting issues.
• Facilitate strong communication between housekeeping and maintenance teams to streamline operations and guest satisfaction.

Food and Beverage:

• Oversee the daily complimentary breakfast operation, ensuring cleanliness, food quality, and presentation.
• Monitor supply levels, manage inventory, place orders, and control food cost and waste.
• Provide operational support to the Food & Beverage team during high-volume periods or staffing gaps.
• Collaborate on cross-departmental service delivery and guest satisfaction initiatives.
• Provide support during restaurant/bar service hours and ensure all state and local requirements are met.

Administrative & Financial Duties:

• Review and process vendor invoices for timely submission and payment.
• Monitor department budgets and maintain cost controls across labor, supplies, and food service.
• Ensure compliance with hotel safety policies, brand standards, and guest service protocols.

Guest Relations & Reputation Management:

• Personally attend to guest needs, special requests, and service recovery situations.
• Monitor and respond to online guest reviews and comments with professionalism and consistency, with final approval from the General Manager.

Safety, Security & Regulatory Compliance:

• Ensure full compliance with all federal, state, and local safety and security regulations, including OSHA standards and hotel brand requirements.
• Maintain proper protocols for the handling, usage, and disposal of chemicals, including access to and understanding of Material Safety Data Sheets (MSDS).
• Ensure the safe storage of cleaning agents and compliance with all hazard communication policies.
• Oversee staff training on bloodborne pathogens, personal protective equipment (PPE), and emergency procedures to maintain a safe working environment.
• Support and enforce hotel-wide initiatives related to employee health, guest safety, and regulatory compliance.

Interdepartmental Collaboration:

• Reports directly to the General Manager.
• Works closely and collaboratively with:
• Engineering Manager
• Operation Manager
• Housekeeping Supervisor
  
  

Qualifications:

• 3–5 years of hotel management experience in Rooms Division or Front Office leadership roles.
• Strong leadership skills with a hands-on approach to daily operations.
• Excellent organizational, communication, and team-building skills.
• Experience with labor scheduling, inventory control, and invoice processing.
• Knowledge of safety standards, OSHA regulations, and handling of cleaning chemicals.
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including weekends, holidays, and on-call as needed.
  
  

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

 What’s In It for You

• Competitive compensation package and incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

 Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

This individual will reside in the Moab, UT area.