Family Support Coordinator at Community Resources for Children

Description

Position Summary

The Family Support Coordinator has a broad knowledge of the programs and services offered by Community Resources for Children and the field of early childhood education. This position is responsible for helping families, child care providers, and community members navigate our organization and for providing clients with accurate information about our programs, community resources and other required information. The Coordinator ensures that all families can access the programs that best meet their needs. 

The Family Support Coordinator provides operational assistance to active and prospective CRC families. The Family Support Coordinator manages the Childcare Eligibility List (CEL) and supports families through the enrollment process and provides referrals based on individual needs. The Family Support Coordinator also provides operational support to the Family Support Program, the Executive Office and CRC at large.

The position plays a critical role in engaging families and child care providers in the Alternative Payment Program in Early Learning Programs and Provider Support Services. 

Essential Duties and Responsibilities

• Understand and support the mission and goals of Community Resources for Children (CRC) 
• Provides high level of customer service consistent with the values of CRC
• Process all incoming and outgoing paperwork for Family Support Program, forward to appropriate parties 
• Develop and implement outreach strategies for engaging Family Support Program clients in Early Learning Programs, Provider Support Services, and all CRC community events
• In partnership with Outreach Coordinator, execute CRC community events and engage Family Support Program families
• Lead various assistance programs, including holiday distribution
• Assist clients with intake process for CRC’s subsidized child care programs, by conducting initial screenings, completing Centralized Eligibility List (CEL) applications and child care referrals with families
• Maintain Centralized Eligibility List (CEL) applications and family enrollment statuses in database. Communicate with families to verify information and update CEL applications. Refer families to statewide APPs if they are not Napa County residents.
• Support Family Support Program with operational tasks, such as monthly and annual AP mailing, filing family and provider paperwork, processing and uploading all incoming attendance logs, restocking forms, and preparing paperwork for mail and will-call
• Co-develop and execute efficient process for tracking and processing incoming attendance logs
• Stay informed regarding CRC’s programs and services, providing general information and applying knowledge of eligibility criteria and target audience to refer clients as appropriate 
• Complete intake assessments and refer clients to community partners/resources as needed
• Complete Intake Assessments with families to refer them to appropriate Community Based Organizations and community resources
• Maintain a secure and organized workspace in accordance with CRC policies and best practices to 
• ensure client confidentiality.
• Demonstrate flexibility in work schedule to ensure client/program needs are met  
• Attend and participate in all required meetings, conferences and training relating to service 
• delivery and professional development  
• Conduct outreach and participate in events to promote programs and agency as needed
• Perform other duties as assigned.

Requirements

Education, Experience and Requirements

• Bachelor’s degree in child development, human services, social work or similar subject required
• Minimum of two years’ work experience in community-based organizations, supporting families. 
• High level of proficiency in computer skills, including skills in MS Office (Word, Excel, Outlook, PowerPoint, Contact Management Systems)
• Live scan fingerprinting and Department of Justice background clearance, to be completed upon hiring
• Reliable transportation, valid California driver’s license and insurance
• Bi-lingual Spanish required

Skills/Competencies

• Ability to work independently and to collaborate with others
• Excellent written and verbal communication skills
• Ability to listen and respond appropriately to clients’ needs to make competent referrals
• Excellent customer service orientation, including the ability to navigate difficult conversations with families and providers with sensitivity and empathy 
• Demonstrate inclusive mindset and cultural competency when working and communicating with individuals from diverse cultural and ethnic backgrounds and/or who have disabilities
• Attention to detail and ability to process complex information and documentation 
• Accuracy and thoroughness in handling and inputting data
• Ability to prioritize tasks and manage time appropriately while juggling multiple deadlines
• Willingness to adapt to new regulations and processes, accept supervision and apply feedback to learn and improve performance
• Willingness to work occasional evenings and weekends

Physical Job Description

• Typical office environment, no unusual exposures 
• Equipment usage includes computer, tablet, telephone, copy machine, projector and shredder
• Essential Physical Tasks: Must be able to sit and type on a computer keyboard, communicate with clients by telephone, drive a car to travel to meetings or appointments and lift and carry up to 30 pounds.

NOTICE: This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.