Regional Business Operations Manager at BRISTOL HOSPICE LLC

Description

 JOB SUMMARY: The Regional Business Operations Manager is responsible for ensuring regional or assigned locations business office functions, as well as the processes and procedures are developed and implemented in an efficient and timely manner and in compliance with all applicable laws, rules and regulations. In addition, this position acts as the main point of contact in reviewing and resolving problems that may arise in any of these areas. The Regional Business Operations Manager will also provide all areas of supervision for assigned employees and volunteer staff.

 ESSENTIAL JOB FUNCTIONS:

• Coordinate and provide mentoring and additional training to business office staff as needed to ensure that are including but not limited to payroll, billing, accounts payables, personnel files and month end close is handled efficiently and effectively in a timely and accurate manner

• Maintain confidentiality of patient information

• Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual

• Act as a liaison with patients, families and staff

• Analyze business office processes and procedures and provide recommendations for changes based on the analysis to the location and the Vice Presidents of the organization

• Ensure the successful implementation of company processes and procedures as they relate to the business office

• Assume the role of BOS II and/or BOM when needed for employment transition or to fill in for personal time off (PTO)

• Maintain education relating to CMA (Medicare), Medicaid programs and state regulations relating to the Hospice industry

• Track and correct room and board process issues, implements correction plans and coordinates with the Corporate Billing Manager to evaluate trends

• Run reports and extracts information for Company reporting, utilizing the Casamba/Healthwyse, SHP and the Optum systems

• Communicates effectively and professionally by phone, emails and face to face with internal and external contracts

• Assists with surveys and audits as required

• Monitor progress toward achieving operational and financial goals

• Ensure compliance, completion and submission of mid-month and month-end closings

• Perform other necessary functions/duties as assigned by the Regional VP of Operations

• May be required to supervise assigned personnel and volunteers including, but not limited to, hiring, firing, evaluating, training, mentoring, scheduling and assigning tasks

• Reconcile accounts payable records with company records as well as resolving billing questions

• Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office

Qualifications

 REQUIRED EDUCATION & EXPERIENCE:

• Must have a college degree or equivalent experience

• Associate degree preferred in business, office management or related field

• Must have a minimum of four (4) years of experience in office procedures with medical billing, business, human resources or finance experience preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Must have strong office management and communication skills

• Must have the ability to establish and maintain effective working relationships

• Must have the ability to meet the public and staff as a positive, friendly and professional representative of Bristol Hospice

• Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently

• Must be proficient in Microsoft Office Programs including Word and Excel

• Must have the ability to learn new software programs quickly and efficiently

OTHER REQUIREMENTS:

• May occasionally be required to travel by plane or car

• Must be flexible in work hours