Inside Sales Specialist – Order Desk Parts at ENTEK Manufacturing LLC

Description

 Join ENTEK Manufacturing LLC, a global leader in innovative manufacturing solutions, as part of our Inside Sales – Order Desk (Parts) team. In this dynamic role, you’ll serve as a key link between our customers and internal departments—processing quotes and orders with precision, ensuring timely communication, and delivering exceptional service that reflects ENTEK’s commitment to Respect, Integrity, Commitment, and Innovation. If you thrive in a fast-paced, collaborative environment where accuracy and customer satisfaction drive success, we invite you to grow your career with ENTEK. 

Job Duties 

• The Order Desk Team works from a shared queue to handle requests from third-party and internal customers. While all tasks will be cross trained, this position will have a special focus on third-party requests.
• Convert requests for quotes (RFQs) into ENTEK nomenclature.
• Access customer’s engineered drawings to facilitate accurate part information.
• Determine whether items are manufactured, fabricated or purchased. 
• Review timeliness of pricing information located in ERP System. If the information falls outside our target criteria, reach out to the vendor to request a quote to include price and delivery information. 
• Issue accurate purchase order document to vendor. 
• Calculate pricing for purchased parts based on cost and defined applied margin. 
• Responsible for tracking and documentation for drop shipments. Taking care of ensuring on-time delivery to customers and actual dates for ENTEK’s ERP System. Great care should be taken to ensure customer satisfaction and accurate KPI data for OTD.
• Create new part numbers in ERP System when required. 
• With the highest level of accuracy, enter customer purchase order detail into ERP System. Ensuring any special handling is well communicated in the system. 
• Send timely order confirmations to customers.
• Track and communicate any delivery delays or order updates to customers. 
• Offer alternative MOC when appropriate, in order to expediate an order and sell out of inventory.
• Correctly identify and utilize appropriate Project Types to support accurate financial reporting. 
• Elevate customer’s needs when additional support is required. 
• Help with hospitality for customer visits when needed.
• Back up Order Desk – Express Lane Specialist when needed. 
• Receive, respond to, compose and send emails in a professional and timely manner.

Requirements

Minimum Qualifications & Experience:

• High School diploma or GED.
• Ability to read, analyze, and interpret most documents. 
• Basic mathematical skills (addition, subtraction, multiplication, division), required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to then develop reasonable solutions.
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• PC skills; Excel, Word and Outlook skills.
• Excellent communication both written and verbal with customers as well as ENTEK employees. Must be able to display excellent listening skills in person as well as over a telephone or video conference. 
• Good teamwork attitude
• Displays the attitude and understanding that “Our business begins and ends with our customer.”
• A true understanding of customer service; must be able to immediately respond to customer inquiries, gather and research information, assemble and forward information, verify that the customer understands information and is satisfied. 
• Committed to and accountable to ENTEK’s Guiding Principles that are based on our core values: Respect, Integrity, Commitment, and Innovation

Preferred Qualifications & Experience:

• A working knowledge of Microsoft AX or similar ERP software.
• At least 2 years of manufacturing experience in the area of quoting and/or order entry.
• Ability to travel when required.