Patient Liaison (Bilingual) at Florida Digestive Health Specialists

Description: We are seeking a bilingual Patient Liaison fluent in both English and Spanish to effectively communicate with our diverse patient population. The primary focus of the Patient Liaison Recruiter (PLR) is to assist with study volunteer recruitment for all enrolling studies at our Florida Research Institute (FRI), a global leader in gastroenterology and hepatology research, with a team of more than 20 highly trained clinical research experts. The PLR will provide support functions for the Research Coordinators and Clinical Assistants. PLR will play a critical role in building a database of willing and qualified study volunteers.

Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. 
 
Essential Duties: 

• Responsible for recruiting subjects for all enrolling studies
• Communicate with potential subjects and schedule appointments for screening visits
• Request medical records of potential and current research participants
• Identify potential volunteers by reviewing medical records
• Utilize proper phone and email etiquette to liaison with referring physicians
• Establish a working relationship with the Clinic Team
• Other duties as assigned. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management. 

Qualifications:

• Bilingual (English/Spanish) required
• Clinical research or medical experience preferred
• Familiarity with medical terminology
• Ability to prioritize and work on multiple projects at a time
• Additional languages encouraged
• High School, GED and/or some college
• Effective participant as a team member
• Strong follow through skills and ability to proactively identify and solve problems
• Must have strong communication skills
• Must meet recruitment scheduling goals
• Must be proficient in Microsoft Office Word and Excel
• Clinical Conductor (preferred)
• Familiar with CRM programs (preferred)
  

Physical Demands

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office and procedure room noise levels. 

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

­When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!