Criollo Host/Hostess Flexible Schedule at Hotel Monteleone

Summary
A Host/Hostess is the first impression of the Criollo Restaurant, therefore it is necessary that attitude and appearance create the image we want to be portrayed. A Host/Hostess immediately greets guests at the door, seats, and presents clean menus to guests in a friendly, professional and quick manner.  This position has to report time between 6AM - 6:30AM  or 4:00pm 

Essential Duties and Responsibilities
The essential duties and responsibilities of the Criollo Host/Hostess position are as follow:

• Greets and seats guests, presents menus to guests, informs them of specials

• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guests’ expectations

• Take names on waiting list

• Proficient with reservation system ****Open Table

• Schedules dining reservations and arranges parties or special services for diners

• Observes tables and keep track of clean, dirty and occupied tables

• Takes guest information when tables are not immediately available

• Cleans, organizes and stocks menus at host area

• Answers phone, takes and confirms reservations, and takes questions concerning the menu and restaurant

• Interacts with guests, acknowledging each person as they enter and leave the restaurant to ensure positive dining experience

• Fill to go orders, if applicable

• Maintain restrooms throughout shift

• Keep in constant contact with the servers and the kitchen to make sure that operations are running smoothly

• Other duties as assigned

Position Status and Availability
The candidate selected for this position must be available to work a full-time, evening (PM) shift, Sunday-Saturday including holidays.

Requirements

Qualifications
The estimated percentage of daily physical requirements and/or number off pounds that may need to be lifted for this position are as follow:

• Stands during entire shift
• Reaches, bends, and stoops frequently
• Can lift and carry 20 lbs over medium distances (20-30 feet)

Special skills or knowledge necessary for the position:

• Verbally communicates with quests and phone callers
• Excellent communication skills (verbally interacts with management, servers, team members and guests)
• Multi-tasked oriented
• Knowledge of workplace safety and procedures
• Organizational skills
• Have confidence, self-drive and be enthusiastic

Education and Experience
High school diploma or general education degree (GED; at least one (1) year of experience as a Host/Hostess in a high volume, upscale restaurant.

Must have at least one (1) year of computer experience including proficiency using Open Table.