- Professional
- Office in Charlotte
We are currently looking for a Claims Specialist to handle property claims in the Charlotte, North Carolina area.
Responsibilities
• Complete onsite inspection of properties to include investigating facts, evaluating damages and writing estimates
• Effectively evaluate contract language and identify coverage issues
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
• Maintain an active file diary to more file toward resolution
• Recognize and pursue recovery
• Adhere to all statutory and regulatory fair claims practices
• Recognize and identify potential fraudulent claims
• Effectively control the use, work product, and expenses of outside vendors
• Effectively evaluate claim facts and negotiate claim settlements
• Develop and maintain strong business relationships with internal and external customers
• Successfully contribute to the development and delivery of the team’s goals, objectives and results
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
• Establish and maintain rapport with business partners including insureds, agents, and underwriters
• Provide excellent customer service skills to a diverse client base that results in more than satisfied clients.
Qualifications
Experience & Education
• Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Experience in commercial claims handling would be preferred
• Symbility or similar estimating platform experience required
• An aptitude for evaluating, analyzing, and interpreting information
• Excellent verbal and written communication skills
• Innovative thinker with ability to multi-task
• Strong customer service skills
• Working knowledge in Microsoft Office
• Prior experience handling complex claims with large exposures
• Ability to work in multiple systems and utilize provided technology to estimate damages in the field
• Ability to work both independently and team supportive environment
• Empowerment to make decisions within your authority and execute company mission
• Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment
