Global Client Representative at Newfront

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

The Global Client Rep provides essential administrative support to the account management team, contributing to the consistent and efficient delivery of high-quality work to clients. Responsibilities include managing day-to-day account activities, maintaining strong organization and communication, and partnering with the team and in-country broker partnerships to ensure the precise and seamless execution of client initiatives.

At Newfront, our global team helps multi-national organizations establish and manage their local benefit programs through preferred in-country broker resources. We are looking for someone who thrives in a proactive, service-oriented team - someone who brings integrity, sound judgment and a commitment to deliver outstanding support to both colleagues and clients.

This position is an hourly, non-exempt, full-time role and will be reporting to the Director of Global Client Services. This is a US-hybrid based role with the option to work from any of Newfront's office locations or hubs in Austin, TX and Southern California.

What You’ll Be Responsible For:

• Partner with in-country brokers through Newfront’s broker network to collect client policy financials, benefit summary information, renewal dates, etc.

• Review plan documents and benefit details for accuracy and manage them within Newfront’s internal systems.

• Communicate and process carrier and client contact changes in internal systems.

• Build and maintain client benefit portals as requested.

• Responsible for staying abreast of regulatory changes and trends worldwide and ensuring client notices are sent in a timely manner.

• Prepare client communications using available tools and templates.

• General administration and data entry as directed by the Director of Global Client Services and the Global Team.

• Other tasks, duties or special projects as assigned.

Qualifications:

• Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role.

• Strong communication skills: written, public speaking and presentation preparation.

• Skilled in time management, organization, and handling multiple priorities.

• Attention to detail with the ability to identify discrepancies and support quality assurance.

• Works well independently and collaboratively in fast-paced environments.

• Proficient in Microsoft Office, Google Suite, and quick to learn new technologies and systems.

Preferred Knowledge, Skills and Abilities:

• Benefits experience at a Brokerage is a plus.

• Exposure to basic project management concepts and systems is a plus.

• Adaptable and responsive to evolving team and client needs.

• Takes initiative, asks questions, and uses available tools to solve problems.

• Builds positive working relationships with clients, teammates, and partners.

• Curious and motivated to grow industry knowledge and stay current on trends.

Required Certificates, Licenses, Registration:

• Department of Insurance Life & Health License (required or completed within 3 months of start date). You must be licensed in your home state.

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $48,200 - $86,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.