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Technician - JOB ID# 13627 at Capitol Region Education Council

Capitol Region Education Council · Hartford, United States Of America · Onsite

2025-10-04 14:00:00.0

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Technician - JOB ID# 13627

JobID: 13627

Position Type:
Support Staff/Technician

Date Posted:
10/3/2025

Location:
CREC Central

Date Available:
10/20/2025

Closing Date:
10/10/2025

Additional Information: Show/Hide
Summary of responsibilities, for posting:

Provide front line technology support for hardware, software and end user requests.
Assist staff, faculty and students with the use of technology.
Follow policy and procedures for creating and modifying user accounts.
Identifies and repairs component problems on technology equipment.
Install and support software according to CREC's policies and procedures.
Install and support classroom computers, iPads, Chromebooks, office workstations and peripherals.
Assist with cleaning and inventorying technology equipment.
Utilize CREC's help desk ticketing system to identify and service user requests.
Work with suppliers and contracted services that support repair activities.
Resolve tickets representing staff-generated technical requests of problems and troubleshoots technical and process issues.
Collaborate with other technology staff to diagnose, problem solve and resolve technical issues.
Follows CREC policies and administrative regulations, particularly around data confidentiality and the safe, legal and ethical use of digital information and technology.
Maintain awareness, knowledge, and skills in the latest trends in information technology by participating in department provided training opportunities and by seeking to keep abreast of trends in the technology.
Comply with all company policies and procedures.
Other duties as assigned.

Qualifications/experience requirements and preferences, for posting:

Looking for driven individual with strong communication and technical skills along with a willingness to learn to help support our extensive base of Windows, MacOS, Chrome, and mobile devices across CREC's network. This is an excellent position for someone looking to learn and grow their skills with regard to providing technology and network support in a large enterprise.

Understanding of computer hardware - desktops, laptops, printers, smartphones, etc.
Understanding of business desktop applications such as Microsoft Office as well as software that is specific to education such as the Google suite.
Basic understanding of network infrastructure such as UPS, servers, routers, switches, content filters, spam filtering, wireless access points, and infrastructure cabling.
Understanding of Windows computer operating systems, macOS, iOS and ChromeOS, and enterprise management systems.
Experience with building, assembling, and repairing desktop and laptop computers.
Understanding of wireless technologies in an enterprise environment.
Experience with help desk ticketing systems.
Excellent follow-up, communication, interpersonal skills, and customer service skills are required.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment and meet deadlines.
Ability to establish and maintain cooperative working relationships.
Ability to work with a diverse group of individuals.
Ability to maintain confidentiality.
Ability to learn new operations, procedures, processes, and use of equipment.
Capable of independent problem-solving, research, and troubleshooting.
Good organizational, scheduling, and time management skills are required with the ability to multitask and prioritize multiple responsibilities.
The position requires a high level of independence at times as well as the ability to work as a member of a high-performing team.
The position requires a high level of independence at times as well as the ability to work as a member of a high performing team.

To access the job description and salary range please click https://www.crec.org/careers/jobs.php

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Technician - JOB ID# 13627 at Capitol Region Education Council

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