Closing Post-Closing Manager at Palmetto Citizens Federal Credit Union

The Closing Post-Closing Manager will be responsible for managing a team of closing specialists (Mortgage Closers) and post-closers, ensuring the accurate and timely completion of all closing and post-closing tasks, while maintaining compliance with regulatory requirements. The ideal candidate will have extensive knowledge of mortgage lending processes, excellent leadership skills, and a strong attention to detail.

• Lead, mentor, and manage a team of Closing and Post-Closing Specialists, ensuring high performance, accountability, and continuous development through training and coaching.
• Oversee the full closing process from final loan approval through funding, ensuring all documentation is accurate, compliant, and aligned with investor and regulatory requirements.
• Manage post-closing activities, including document review, delivery to investors or sub-servicers, and timely resolution of suspense or trailing document issues.
• Collaborate with internal departments and external partners (e.g., title companies, attorneys, lenders, warehouse banks) to facilitate smooth, timely closings and funding.
• Review and validate closing packages to ensure completeness, accuracy, and adherence to company, investor, and federal/state guidelines.
• Maintain compliance with all regulatory requirements, including TRID, RESPA, TILA, HMDA, and investor-specific rules, while supporting audit readiness and timely responses to QC reviews.
• Develop and implement efficient workflows, checklists, and SOPs to drive operational excellence, minimize risk, and meet service level agreements (SLAs).
• Track and report on department performance, including productivity, pipeline status, trailing document exceptions, and post-closing turnaround times.
• Serve as the primary liaison with servicing partners, ensuring accurate delivery of collateral and boarding packages, and resolving any servicing transfer issues.
• Stay current on industry trends, regulatory changes, and investor updates, disseminating key information and policy changes to the team to maintain compliance and operational readiness.

• Bachelor's degree in business, finance, or related field (preferred).
• Minimum of Five [5] years of experience in mortgage lending, with at least two [2] years in a supervisory role.
• Thorough understanding of mortgage closing processes and regulations.
• Post-closing experience delivering delegated, best-efforts loans to secondary market investors including government loans (FHA, VA, USDA).
• Understanding of HMDA and HMDA Reporting requirements.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in mortgage software and Microsoft Office Suite.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.