Manager Card Supplier Lead at RBC

What is the opportunity?

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives.  As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives.

Please note: Applicants who live in Montreal area are welcome to apply. Please note that this is an in-office role with a minimum of 4 days in office per week.

What will you do?

• Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
• Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems
• Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases
• Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings
• Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems
• Facilitate project/initiative “walkthroughs” with key stakeholders ensuring understanding and appropriate sign off is obtained
• Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary

What will you need to succeed? 

Must-have

• Cards experience 
• Excellent analytical mindset & problem solving skills
• Ability to accurately define problems, identify relevant factors and objectively consider alternatives and anticipate impact of possible solutions
• Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset
• High level of initiative, proactive, motivated and able to influence change, executing with a sense of urgency
• Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
• Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS

Nice to have

• Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint
• Awareness of RBC Internal systems

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact 
• Work in a safe, secure and positive work environment
• Work with a great and supportive team

Job Skills

Analytical Thinking, Communication, Detail-Oriented, Taking Initiative, Teamwork, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-10-022025-10-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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