Development Assistant - Customer Service/Data Entry (Part Time) at CAPITAL OF TEXAS PUBLIC

Description

The Development Assistant will support the Data Team in maintaining accurate donor records, streamlining communications, and assisting with acknowledgment processes. This role combines one-time organizational projects with ongoing responsibilities that help ensure timely donor stewardship and database integrity. By handling both administrative and data-focused tasks, the associate will enhance the team’s capacity for higher-level analysis, reporting, and donor engagement projects.

Key Responsibilities

• Respond to audience and donor emails and phone calls; update donor accounts as appropriate. 
• Prepare and process donor acknowledgment materials, including:
  • Assembling thank you letters and renewal mailers,
  • Performing mail merges in Word for in-house thank you letters and renewals, and
  • Creating mail-merge labels and packaging in-house thank you gifts.
• Compile a response guide for [email protected] and [email protected] by reviewing past email correspondence, documenting FAQs, and flagging outdated responses.
• Enhance data quality in database: 
  • Merge duplicate donor records in RevCRM, 
  • Perform database (MVault) clean-up to ensure donor memberships align with RevCRM data, including merging duplicate IDs,
  • Identify and correct records where duplicate accounts exist (e.g., one active and one deceased member with matching email addresses), and
  • Assist with updating source code descriptions in RevCRM.
• Other duties as assigned.

Requirements

• Strong attention to detail and organizational skills.
• Comfortable with both administrative tasks (mailings, filing, organizing) and data entry/cleanup.
• Experience with CRM systems preferred; familiarity with Revolution CRM (RevCRM) a plus.
• Proficiency with Microsoft Word (mail merge) required.
• Ability to manage multiple tasks and work both independently and collaboratively.
• Commitment to accuracy, confidentiality, and donor stewardship.

This is a part-time, hourly position that is currently in person. Hourly rate of $25/hr. Part-time employees are not eligible for benefits. 

Austin PBS, KLRU-TV is an Equal Opportunity Employer.

All qualified applicants will be considered without regard to race, sex, color, religion, sexual orientation, age, national origin or disability.