- Senior
- Office in Rice Lake
Quanex is looking for a Customer Service Supervisor to join our team located in Rice Lake, WI.
The Customer Service Supervisor is responsible for overseeing the customer service team within the Rice Lake, WI screens division, ensuring the development of strong rapport, communication, and lasting relationships with both internal and external customers. This individual will be skilled in troubleshooting, conflict resolution, and delivering positive outcomes through critical thinking and effective problem-solving strategies.
We Offer You!
- Competitive Salary
- Bonus Potential
- 401K with 5% company match, yours to keep after 2 years
- 15% immediate return if you participate in the company’s ESPP
- Medical, Dental & Vision Plans
- Employer paid disability plans and life insurance
- Paid Time Off & Holidays
- Various Work Schedules
- Tuition support for degree and continuous education
- Employee Resource Groups focused on employee empowerment
What's attractive about the Customer Service Supervisor?
- Supportive and collaborative culture
- Ongoing interaction with multiple levels of the organization
- Tenured team of leaders and peers to provide support and training
- Knowledgeable and motivated team members
What Success Looks Like:
- Responsible for developing and implementing standardized processes across the plant related to procedures and guidelines for customers and the order entry team.
- Responsible for establishing priorities and objectives for the Customer Service Department.
- Coordinates and assists in the hedging program.
- Calculates and distributes monthly price changes to customers, recommends price changes, prepares annual price review for all customers while working with sales and coordinates all quoting activities.
- Monitor customer specific inventories and develop programs.
- Assist, develop and utilize the QSS system by training customer service team and ensuring system is being used.
- Serves as dedicated contact for customers and manufacturing plant to resolve issues and build strong relationships.
- Responsible for investigating and addressing customer concerns related to quality, shipping, and invoicing.
- Identifies and implements new processes focused on continuous improvement.
- Responsible for managing a team of 2 or more employees.
Your Credentials:
- Bachelor’s degree in a related field
- 5+ years of experience as a senior level customer service representative and/or supervisor in a related field or any appropriate combination of education and experience
Additional Knowledge, Skills and Abilities:
- Exceptional communication skills, both written and verbal, to utilize at all levels of the organization.
- Must be proficient in Microsoft Office Products such as Excel, Word, PowerPoint.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Good interpersonal, organizational and communication skills.
- Ability to communicate efficiently and effectively, both written and verbal.
The salary range for this position is $53,000 to $79,600 per year w/ bonus potential
Click the link below to learn more about what we do in our Rice Lake, WI facility.
About Quanex, A Part of Something Bigger
Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
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