- Professional
- Office in Tampa
Client: Utilities Company
Term: Contract 6-months - 10/20/2025 - 4/24/2026
Pay: $25-$26/Hr
Work Authorization: MUST be USC or GC
Location: On Site North Tampa
Scope: This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
Education:
- Required: High School Diploma or equivalent
- Preferred: Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science
Licenses/Certifications:
- Required: Valid Driver’s License
- Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience
Experience:
- Required 3 years, but prefer 6 years of customer & IT support experience
- Experience with end user computers and peripherals installation, troubleshooting and configuration of hardware and software;
- Experience processing of warranty repairs and replacements
- General knowledge of Microsoft Office applications and Windows operating systems
- Ability to analyze and repair hardware related issues on desktop and laptop computers
Responsibilities:
- Provides on-site, remote, and phone support for business partners (IT customers)
- Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
- Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
- Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
- Creates support documentation for staff on how to properly use, fix, and remedy software or devices
- Communicates and conducts self as a professional customer service representative
- Organize, maintain, and track equipment and parts for equipment repair and replacement
