- Senior
- Office in Austin
MUST BE BASED IN THE NYC OR AUSTIN, No Relocation
Onsite/Hybrid in SOHO, Remote in Austin
Not able to sponsor
About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.
Role- Staff Software Engineer -AI Agents Team
As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.
About the Role
We’re looking for a Staff Engineer to lead the design and implementation of core systems across our platform. This role blends deep distributed-systems expertise, technical leadership, and a product-minded approach. You’ll partner with engineering and product leadership to set technical direction and deliver projects that move the business forward.
Key Responsibilities
Architect and build large-scale, high-performance backend systems that power our AI platform.
Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs.
Design scalable, intuitive database schemas and data models that underpin the platform.
Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
Drive technical strategy and make long-term architectural decisions.
Proactively identify opportunities to improve system reliability, observability, and performance.
Mentor and coach engineers, fostering technical excellence, ownership, and innovation.
Lead cross-team projects and set standards for engineering best practices.
What We’re Looking For
8+ years of professional software engineering experience, with substantial time in senior or staff-level roles.
Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
Proven experience designing and scaling distributed systems in a production environment.
Solid understanding of relational and non-relational databases (e.g., PostgreSQL, Redis) and data architecture.
Proven experience improving system reliability, observability, and performance in production environments.
Experience collaborating with DevOps teams on deployment, monitoring, and cloud infrastructure.
Excellent collaboration and communication skills — you bring others along and elevate those around you.
Product-oriented mindset — you care deeply about building systems that meet real user needs.
Experience mentoring engineers and leading technical projects or cross-team initiatives.
Nice to Have
Experience working in a fast-growing startup environment.
Contributions to open source or active participation in engineering communities.
Experience building and supporting LLM-powered applications in production.
What We Offer
Competitive salary and equity
Remote OR Hybrid work environment (3 days/week in our NYC office)
Medical, dental, and vision benefits
401(k) plan
Flexible PTO
Opportunity to build at the ground floor of a high-growth, mission-driven company
Not offering sponsorship
Why Hatch
Shape the future of AI-driven customer service
Build alongside founders and leaders who value speed, ownership, and ambition
Solve hard problems that impact real businesses and customers
Join a team of builders who care about great engineering, fast execution, and each other
